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AC Hotel Washington DC Convention Center
Washington, DC, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Regi
Job Source: AC Hotel Washington DC Convention CenterHyatt Place Washington DC Georgetown
Washington, DC, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with t
Job Source: Hyatt Place Washington DC GeorgetownRosewood Hotel Group
Washington, DC, United States
Competitive Benefits Free Parking (if available) Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation time, Holidays, Sick and more) Complimentary Room Nights Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short
Job Source: Rosewood Hotel GroupSt. Gregory
Washington, DC, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Re
Job Source: St. GregoryHilton Washington DC National Mall The Wharf
Washington, DC, United States
A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL SKILLS Ability t
Job Source: Hilton Washington DC National Mall The WharfTharaldson Hospitality
Capitol Heights, MD, United States
Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work s
Job Source: Tharaldson HospitalityTharaldson Hospitality
Upper Marlboro, MD, United States
Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work s
Job Source: Tharaldson HospitalityFairfield Inn & Suites by Marriott Washington, DC/Downtown
Washington, DC, United States
Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Registe
Job Source: Fairfield Inn & Suites by Marriott Washington, DC/DowntownWashington, DC, United States
At Crescent Hotels and Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide our guests. At Crescent, our associates are the shining stars of what we do.
What's In It For Me:
Highly competitive wages
Exceptional benefit plan for eligible associates and their families
401K matching program for eligible associates
Complimentary employee parking
Opportunity to grow with us, a top-rated company on Glassdoor
Hotel discounts to any Hilton Brand Hotel, and Crescent Hotels and Resorts for you, and your friends and family members
A workplace that you can be proud of , where you are valued, trusted, and supported by the team
What are my essential job functions and responsibilities?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Education and Experience:
HS Diploma or equivalent
Computer skills including word processing, spreadsheets, and Hilton systems OnQ preferred, but not required.
Hilton experience preferred, but not required.
Excellent communication, listening, and problem solving skills.
What's it like working for us?
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Guest Service Agent jobs in Washington, DC, United States
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