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AC Hotel Washington DC Convention Center
Washington, DC, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Regi
Job Source: AC Hotel Washington DC Convention CenterHyatt Place Washington DC Georgetown
Washington, DC, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with t
Job Source: Hyatt Place Washington DC GeorgetownCrescent Services
Washington, DC, United States
At Crescent Hotels and Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide our guests. At Crescent, our associates are the shining stars of what we do. What's In It For Me: Highly competitive wages Exceptional benefit plan for eligible associates and their families 4
Job Source: Crescent ServicesRosewood Hotel Group
Washington, DC, United States
Competitive Benefits Free Parking (if available) Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation time, Holidays, Sick and more) Complimentary Room Nights Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short
Job Source: Rosewood Hotel GroupSonesta International Hotels
Washington, DC, United States
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Job Description. DUTIES AND RESPONSIBILITIES:Welcome guests in a friendly, prompt and professional manner. Register guests, Guest Service, Agent, Service, Guest, Retail
Job Source: Sonesta International HotelsHilton Washington DC National Mall The Wharf
Washington, DC, United States
A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL SKILLS Ability t
Job Source: Hilton Washington DC National Mall The WharfTharaldson Hospitality
Capitol Heights, MD, United States
Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work s
Job Source: Tharaldson HospitalityTharaldson Hospitality
Upper Marlboro, MD, United States
Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work s
Job Source: Tharaldson HospitalityWashington, DC, United States
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
An ideal hotel in the coveted Dupont Circle neighborhood, The St. Gregory Hotel sits within walking distance of the city’s most iconic neighborhoods including boutique-filled Georgetown and the restaurant filled Foggy Bottom. Guests can easily stroll along the Potomac River and explore the monuments and memorials of the National Mall, or wander Georgetown’s charming cobblestone streets. Whether you’re in town for business or pleasure, The St. Gregory Hotel is the ideal place to stay and relax in the heart of Washington’s most sought-after neighborhood.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Email Alert for Guest Service Agent jobs in Washington, DC, United States
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