Care Coordinator
San Francisco, CA, United States
Job Details
Job Location
SITE S - San Francisco, CA
Position Type
Full-Time
Salary Range
$28.00 - $35.00 Hourly
Job Shift
Any
Description
MISSION
Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
SF Housing Services - Site S
The goal of Site S is to provide a warm, welcoming environment of support and services tailored to the unique needs of San Francisco residents currently experiencing homelessness. Site S is low-threshold with minimum rules and requirements in order to attract the hardest to serve individuals.
Up to 149 single adults without children who are experiencing homelessness will be accommodated at the SIte S shelter located at 1001 Polk Street in San Francisco. This shelter is based on harm reduction principles with the objective of providing intensive services leading to housing or treatment exits as quickly as possible. This environment will be unique in that it will be developing trusting relationships with people that have lived on the streets and dont usually enter the shelter. It will be a low threshold, minimal rule environment with a harm reduction focus.
Qualifications
POSITION SUMMARY
This Care Coordinator supports our guests with exit planning, obtaining the required documents for housing, and offers support while in the shelter. Their primary responsibility is to ensure coordination and placement to housing and follow-up post-housing placements. Care Coordinators will work with all partner agencies to exit participants into appropriate housing and/or treatment, providing smooth transitions and follow-up aftercare when necessary.
Join this innovative, dynamic Navigation Center in a growing movement to house folks in SF. We encourage applicants who are formerly incarcerated/homeless, LGBTQI+, and those that have experience working in intense environments and dealing with conflict resolution, substance use, and those that struggle with mental health. You will act as a listening ear, navigator, and at times advocate for guests who need extra support and maintain a safe, healthy environment for staff, guests, and their pets.
You will support the Five Keys mission by creating a learning and work environment of mutual respect and fairness while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.
BENEFITS
Wonderful benefits package!
Medical insurance monthly costs are very low
Deductible and out of pocket expenses paid by Five Keys
Dental, vision, and life insurance premiums paid by Five Keys
Pre-Tax Flexible Spending Accounts (transit, parking, medical, child, and adult care)
Retirement account options (STRS and 403b)
Generous paid time off
Annual $100 gym membership reimbursement
Annual $100 towards smoking cessation program
Annual $100 towards weight loss program
Annual $50 towards athletic event participation
Annual $50 towards a massage (after 6 months of employment)
Free access to wellness-related apps
Free Employee Assistance Program
JOB DUTIES AND RESPONSIBILITIES Perform participant intake and assessments for 100% of Site S guests within 48 hours of entry into the hotel
Work with guests to set goals and create Service Plans to get the treatment and/or housing ready
Work with county and nonprofit partners to identify housing option for guests
Provide referrals and linkages to community resources and benefits such as medical and mental health services on or off-site
Provide follow-up support services for up to 3 months after guests are successfully housed to ensure a smooth transition into housing
Perform wellness checks for guests who have serious physical and/or mental health conditions that require close attention
Be able to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other guest emergencies
Regular communication with Director of Guest Services and Housing and Site Director on available housing, housing subsidies, and housing placement opportunities
Collaborate and communicate with team members to identify guests that might be eligible for services and housing
Perform goals tracking and guest charting
To work with any and all interns or volunteers assigned to this site
Share information and new resources with guests and staff
Advocate on behalf of guests regarding property management issues, benefits issues, in connection with other outside agencies
Maintain up-to-date documentation in guest files regarding services provided to guests, e.g. referrals, supportive services, in a complete, confidential, and professional manner
Complete all necessary paperwork including monthly statistics, etc. in a timely manner
In partnership with the Assistant Director of Navigation, follow and implement all policies and procedures of Five Keys Schools and Programs and the SIP hotel
Establish and maintain a positive working relationship with employees, volunteers, and participants of the SIP hotels, other housing services providers, Five Keys, and with outside agencies
Attend all meetings as assigned
Other duties as assigned
KNOWLEDGE AND SKILLS Working knowledge and experience of housing services project planning and implementation
Experience working in a SIP hotel or shelter having a full understanding of programmatic and administrative needs
Critical thinking and problem solving
Excellent decision-making and leadership capabilities
Excellent written, verbal, and interpersonal communication skills
Collaborative work style, initiative, and flexibility
Commitment to Five Keys mission and to its organizational values
Possess strong knowledge of social services; as well as mental health resources for low-income adults
Must be excellent at charting, record-keeping, and assist in the development of a community resource list/file
Maintains professional, respectful, honest interactions with participants, staff, and outside agencies
Must be able to work as part of a multidisciplinary team and be sensitive to a diverse participant and staff population
EDUCATION AND WORK EXPERIENCE Associates or Bachelors degree in Social Work, Psychology, Counseling or related field. or, extensive experience in this field
At least two years paid work experience working with homeless adults with multiple disabilities or an Associates degree with five years paid related work experience
Must possess a good working knowledge of and a sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bi-polar, etc. and possess a working knowledge of crisis intervention techniques and be able to implement them
Must possess a strong knowledge of social services; as well as mental health resources for low-income adults
Must have excellent charting, record-keeping skills and assist in the development of a community resource list/file
Must be computer literate
Committed to the mission of The SIP hotels and Five Keys Schools and Programs and possess a good working knowledge of and a sensitivity to individuals with substance abuse and/or mental health issues such as: PTSD, psychosis, borderline behaviors, bi-polar, etc.
PHYSICAL REQUIREMENTS To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. In some cases, employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements
Moderate to the extensive degree of physical and emotional stamina
Frequent and prolonged standing, walking, and sitting
Travel to multiple sites required
Long periods of walking, sitting at a desk and/or computer station
Lifting items that weigh up to 40 lbs.; reaching, bending, carrying, and stooping within the daily routine of tasks and activities
WORK ENVIRONMENT Working with guests that may have had exposure to COVID-19
Must be willing and able to travel throughout the area to community sites
Work environment varies from site to site
There is some personal safety risk working with the at-risk population
Moderate to high noise level
This job description is not a complete statement of essential functions and responsibilities. Five Keys Schools and Programs retains the discretion to add or change typical duties of a position at any time.