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Numotion
Norcross, GA, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we
Job Source: NumotionUnited Seating & Mobility
Norcross, GA, United States
By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we
Job Source: United Seating & MobilityAscend Medical, Inc.
Atlanta, GA, United States
Job Type Full-time Description The Care Coordinator at Ascend Medical plays a pivotal role, ensuring comprehensive care between the patient and care team. This role involves one-on-one interactions that significantly impact individuals lives by introducing them to a new approach to primary care, fostering comfort and familiarity. The Care Coord
Job Source: Ascend Medical, Inc.Ascend Medical
Atlanta, GA, United States
Job Type Full-time Description The Care Coordinator at Ascend Medical plays a pivotal role, ensuring comprehensive care between the patient and care team. This role involves one-on-one interactions that significantly impact individuals' lives by introducing them to a new approach to primary care, fostering comfort and familiarity. The Care Co
Job Source: Ascend MedicalHireLiving, Inc.
Lawrenceville, GA, United States
View Point Health Job Title: Care Coordinator (Connections Coordinator) Job Code: Job Code: SST012/Social Services Tech 3 Shift: Shift: Full-Time (40 hours per week on average Job Hours: Times May Vary Base Location: Lawrenceville, GA. Division/Department/Program: Case Management Entity (CME) Staff selected for this position will be working
Job Source: HireLiving, Inc.Care Lync Georgia
Atlanta, GA, United States
About Us Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services, Medicaid Waiver Program. Our Support Coordinators
Job Source: Care Lync GeorgiaEmory Healthcare
Duluth, GA, United States
Overview: Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health be
Job Source: Emory HealthcareHearingLife
Tucker, GA, United States
Patient Care Coordinator Job Locations US-GA-Tucker Job System ID 2024-21462 # of Openings 1 Overview Who WE Are: HearingLifeis a national hearing care company and part of the Demant Group, a global leader in hearing healthcare builton a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care cente
Job Source: HearingLifeNorcross, GA, United States
Job Description
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers' needs to be met.
KEY RESPONSIBILITIES:
Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
Efficiently processes new orders intake.
Schedules evaluations and equipment adjustments with referrals and clients.
Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
Keeps the team abreast with order processing status.
Tracks equipment to ensure receiving before scheduled delivery.
Coordinates with clients (once equipment is approved) delivery.
Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
Conducts research of related equipment on vendor websites.
Collects and process payments for out-of-pocket amounts.
Reconciles deliveries and moves order to billing.
Contacts clients for medical documents if the document collector is unable to obtain what is needed.
Provides monthly delivery forecasts.
Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
Maintains doctors and therapists contact and any other related information.
Performs other related duties as assigned.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
LEADERSHIP PRINCIPLES BEHAVIORS:
Urgency
Decisive
Results oriented
Personable
#LI-MP1
Required Skills
QUALIFICATIONS, SKILLS AND EXPERIENCE:
High School diploma/GED required. Associates degree preferred.
Minimum three years of relevant experience in a fast-paced office environment highly preferred.
Positive, customer-focused approach.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Experience with technology for optimizing efficiency.
Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to meet essential functions of the position with reasonable accommodations as necessary.
Prolonged periods of working at a desk and/or on a computer
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Email Alert for Customer Care Coordinator jobs in Norcross, GA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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