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Jackson Healthcare
Alpharetta, GA, United States
Overview LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no
Job Source: Jackson HealthcareRestore First Health
Decatur, GA, United States
Restore First Health Restore First Health offers advanced care for chronic wounds in Georgia, New Jersey, Pennsylvania, Kansas, Colorado, Texas and Florida. Every member of our team plays an essential role to ensure we help make our patients better today and healthier tomorrow. Find your next career opportunity and make a difference doing what yo
Job Source: Restore First HealthHireLiving, Inc.
Lawrenceville, GA, United States
View Point Health Job Title: Care Coordinator (Connections Coordinator) Job Code: Job Code: SST012/Social Services Tech 3 Shift: Shift: Full-Time (40 hours per week on average Job Hours: Times May Vary Base Location: Lawrenceville, GA. Division/Department/Program: Case Management Entity (CME) Staff selected for this position will be working
Job Source: HireLiving, Inc.Ascend Medical, Inc.
Atlanta, GA, United States
Job Type Full-time Description The Care Coordinator at Ascend Medical plays a pivotal role, ensuring comprehensive care between the patient and care team. This role involves one-on-one interactions that significantly impact individuals' lives by introducing them to a new approach to primary care, fostering comfort and familiarity. The Care Co
Job Source: Ascend Medical, Inc.Aerzen USA Corporation
Atlanta
Job Description Job Description Description: Aerzen USA seeks a Customer Service Coordinator for our Atlanta, GA office! What We Offer: Competitive Salary Opportunity to Grow Generous Health Benefits (to include 96% company-paid benefit plans) with Company HSA Contribution 401(k) with Company Match Tuition Reimbursement Program Profit Share Bonu
Job Source: Aerzen USA CorporationVillage Podiarty
Atlanta, GA, United States
About Us Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. We put patients at the center of val
Job Source: Village PodiartyWellbe Senior Medical
Atlanta, GA, United States
Job Summary: Our Patient Care Coordinator (PCC) are part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes. Our PCC is responsible for answering incoming and making outgoing calls, helping coordinate care with the rest of the medical team, scheduling pat
Job Source: Wellbe Senior MedicalEmory Healthcare/Emory University
Duluth, GA, United States
Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health b
Job Source: Emory Healthcare/Emory UniversityNorcross, GA, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers’ needs to be met.
KEY RESPONSIBILITIES:
Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
Efficiently processes new orders intake.
Schedules evaluations and equipment adjustments with referrals and clients.
Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
Keeps the team abreast with order processing status.
Tracks equipment to ensure receiving before scheduled delivery.
Coordinates with clients (once equipment is approved) delivery.
Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
Conducts research of related equipment on vendor websites.
Collects and process payments for out-of-pocket amounts.
Reconciles deliveries and moves order to billing.
Contacts clients for medical documents if the document collector is unable to obtain what is needed.
Provides monthly delivery forecasts.
Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
Maintains doctors and therapists contact and any other related information.
Performs other related duties as assigned.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
LEADERSHIP PRINCIPLES BEHAVIORS:
Urgency
Decisive
Results oriented
Personable
Required Skills
QUALIFICATIONS, SKILLS AND EXPERIENCE:
High School diploma/GED required. Associates degree preferred.
Minimum three years of relevant experience in a fast-paced office environment highly preferred.
Positive, customer-focused approach.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Experience with technology for optimizing efficiency.
Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to meet essential functions of the position with reasonable accommodations as necessary.
Prolonged periods of working at a desk and/or on a computer
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Experience
Customer Care Coordinator jobs in Norcross, GA, United States
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