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Hyatt House/Hyatt Place Hou Med Ctr
Houston, TX, United States
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3
Job Source: Hyatt House/Hyatt Place Hou Med CtrThe Laura Hotel
Houston, TX, United States
About Us: The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the propertys rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, a
Job Source: The Laura HotelAimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityAimbridge Hospitality
Houston, TX, United States
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel
Job Source: Aimbridge HospitalityMoodynational
, HI, United States
** Front Desk Supervisor** **Job Category****:** Hospitality **Requisition Number****:** FRONT001928 Showing 1 location **Job Details** **Description** **The Hampton Inn Philadelphia/Great Valley/Malvern , managed by Moody National Management LP, is looking for a Front Desk Supervisor to join our team.** **Full-Time associate
Job Source: MoodynationalHampton Inn / Homewood Suites Houston Downtown
Houston
Job Description Job Description Job Description Job Title: Front Desk Supervisor Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in
Job Source: Hampton Inn / Homewood Suites Houston DowntownAvion Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience At least 2 to 3 years of
Job Source: Avion HospitalityHouston Marriott Westchase
Houston, TX, United States
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,
Job Source: Houston Marriott WestchaseHouston, TX, United States
Job Description
Job Title: Front Desk Supervisor
Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervise Front Desk operations during assigned shift to a consistently high standard
Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of team members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Ensure proper credit card procedures are followed at all times and adhere to all cashiering procedures including opening and balance out shift banks.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Maintain complete knowledge of all hotel features/services, hours of operation.
Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.
Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
Supervisory Responsibilities
This job supervises all Front Office Associates and their duties including training new staff, resolving customer challenges, and aiding in all departments.
Education and/or Experience
Previous supervisory experience. Previous experience in Front Desk environment in the hotel industry
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
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Email Alert for Front Desk Supervisor jobs in Houston, TX, United States
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