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Aimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: + At least 2 to 3
Job Source: Aimbridge HospitalityHampton Inn / Homewood Suites Houston Downtown
Houston, TX, United States
Job Description Job Title: Front Desk Supervisor Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities. Essential Duties
Job Source: Hampton Inn / Homewood Suites Houston DowntownAvion Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience At least 2 to 3 years of
Job Source: Avion HospitalityThe Laura Hotel
Houston, TX, United States
About Us: The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the propertys rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, a
Job Source: The Laura HotelHyatt House/Hyatt Place Hou Med Ctr
Houston, TX, United States
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3
Job Source: Hyatt House/Hyatt Place Hou Med CtrAimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityDays Inn & Suites West Energy Corridor
Houston, TX, United States
Job Description Job Description We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests,
Job Source: Days Inn & Suites West Energy CorridorDays Inn & Suites West Energy Corridor
Houston, TX, United States
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards f
Job Source: Days Inn & Suites West Energy Corridor, HI, United States
** Front Desk Supervisor**
**Job Category****:** Hospitality **Requisition Number****:** FRONT001928 Showing 1 location **Job Details**
**Description**
**The Hampton Inn Philadelphia/Great Valley/Malvern , managed by Moody National Management LP, is looking for a Front Desk Supervisor to join our team.** **Full-Time associates are offered competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**
**No only that - but we are offering career opportunities, not just jobs. So whether you are just looking for a career change or looking to take that next step -** **apply today!**
The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.
Essential Functions:
Supervise Front Desk staff: train and coach; resolve problems; provide thorough communications; recommend disciplinary action as necessary.
Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments.
Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
Prepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue.
Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security.
Assume the responsibilities of the Manager-on-Duty in the absence of Senior Management.
Other duties as assigned by management.
Supervisory Responsibility:
Supervises Front Desk Clerks and Front Desk Leads
Job Specifications:
Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures. .
Good management/supervisory skills.
Excellent interpersonal and written/verbal communication skills.
Excellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills.
Excellent time management skills and ability to multi-task and prioritize work
Exceptional problem solving skills
Ability to maintain customer focus
Excellent organizational and planning skills
Ability to work well in a team environment
Ability to follow corporate standards and procedures
Experience and Education:
High School education or equivalent work experience.
1+ years of experience as a Front Desk Clerk.
Minimum training required per year as assigned by the company
Any additional training required by manager
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a full-time position. Overtime may be required occasionally.
Work days and work hours may vary.
This position works indoors.
**Skills**
**Preferred**
**Teamwork** *Novice* **Time Management** *Novice* **Leadership** *Novice* **Decision Making** *Novice* **Communication** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**
**Preferred**
High School Diploma / GED or better.
**Experience**
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Email Alert for Front Desk Supervisor jobs in , HI, United States
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