Director of Clinical Services

Kirkland, WA, United States

We’re not just behavioral health people—we’re crisis people.

Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just stop-gaps. Real support, not restriction. We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we’re finding better ways to do it every day.

Our story

Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation’s largest and most studied crisis response centers and is currently expanding to more states. Since opening our doors we have provided care and treatment for hundreds of thousands of individuals in crisis.

What Youll Do:

This position, in partnership with the Medical Director, is responsible for all aspects of the clinical and individual care experience. The Director, Clinical Services will also be responsible for ensuring all clinical documentation is accurate and supports appropriate and successful reimbursement. An essential element of this position will be the development and management of a high functioning clinical service delivery team that works collaboratively within the clinical discipline as well as their counterparts on the operational team. This position is responsible for the growth, implementation, and sustainability along with maintaining the fiscal health of the campus. The Director, Clinical Operations sets the tone, in partnership with their leadership team, for the facility by actively engaging in staff, program, and leadership development.

Leads all aspects of the clinical interdisciplinary team in the planning, development, and implementation of clinical operations that deliver care that is individual-centered, timely, safe, effective, efficient, equitable, and recovery-oriented.

Establishes and models a culture of continuous clinical excellence, performance improvement and professional growth. Sets standard for providing timely and consistent feedback to promote positive behaviors and address areas of growth.

Partners with Medical Leadership to ensure high quality and consistent clinical service delivery excellence across all clinical disciplines. Thinks creatively toward development of clinical programming and establishment of program goals, as well as identifying clinical opportunities to improve revenue through billing processes.

Manages fiscal aspects of clinical service delivery at facility through monthly budget reviews of revenue and expense analysis to determine potential variances and adjust as needed. Participates in development of fiscally responsible budget to ensure profitable operation of the facility.

Is responsible for the identification, management, and measurement of all aspects of clinical quality related to service delivery in the facility.

Oversees Quality Assurance/Performance Improvement activities. Ensures that internal performance goals are set and reviewed and that these goals support the overall corporate mission and values while also being responsive to local community needs. Responds to MCOs and other external deliverables with timely and accurate data.

Works in close collaboration with compliance staff to ensure that clinical services, documentation, training, and supervision meet regulatory requirements.

Represents the facility in the local community via collaboration with the Counties, Department of Health, MCOs, law enforcement, and other community stakeholders.

Actively participates in program compliance monitoring and works with appropriate departments to ensure both quality and clinical compliance standards are met.

What Youll Bring:

​​Independent clinical licensure in Washington State as a LMHP. This category includes psychiatrists (D.O. or M.D.), Cnical Psychologists (Psy.D. or Ph.D.), Psychotherapists, Clinical Social Workers (MSW or MSSW, LICSW, LICSWA), Marriage and Family Therapists (LMFT, LMFTA), Psychiatric Nurses (RN, LNP, MHNP, NPP), Mental Halth Counselors (LMHC, LMHCA), Professional Counselors (CC, AAC), pharmacists, and Addictions Counselors (CDP, CDPT)​

7 years of clinical behavioral health operations experience

​​5 years of progressive leadership experience

​Support the Direct P&L responsibility management experience or responsibility Prior experience or responsibility in managing P&L

​​​Experience leading large behavioral health teams - with multiple service lines, and large clinical teams in a high acuity 24-hour facility environment

​Must be able to perform Safe Clinch restraint techniques.​

It Would Be Great if You Had:

​​​Master’s degree in healthcare administration, Social Services, or Nursing

​10 years of clinical, crisis operations, or relevant experience

​Advanced licensure in Nursing or Behavioral Health

​​Experience in emergency behavioral health including policies, procedures, and regulatory expectations​​​​

What We Offer:

Employees (and their families) are offered comprehensive health insurance, including: Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity

CHS pays for Basic Life, AD&D, Short and Long-Term Disability

Voluntary Life insurance option for employees and their families

Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)

Flexible Spending Accounts (health care and dependent care)

Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support

Online Subscription to Headspace, a digital mindfulness and meditation platform

After 90 days, you are auto-enrolled in the 401k Plan with company match (50% of deferrals up to 6% of compensation after 6 months)

Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

The typical hiring range for this role in Washington is $112,600 - $168,912 Annually .