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Aisera
Palo Alto, CA, United States
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations
Job Source: AiseraHP
Palo Alto, CA, United States
Customer Success Operations Lead, KPIs and Metrics Description - Responsible to define and refine the HP Global Customer Success Practice Operations charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & Solutions Business that will result in profitable growth with industry-leadin
Job Source: HPEgnyte
Mountain View, CA, United States
SR CUSTOMER SUCCESS MANAGER – LIFE SCIENCES EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egn
Job Source: EgnyteSkylo Technologies
Mountain View, CA, United States
Location: USA Role Type: Full Time Salary range: The typical salary range for this position is $160,000 to $220,000 Skylo Technologies is a global NTN service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo works with existing satellite o
Job Source: Skylo TechnologiesCloudEagle.ai
Palo Alto, CA, United States
[Full Time] Senior Customer Success Manager at CloudEagle.ai (United States) | BEAMSTART Jobs Senior Customer Success Manager CloudEagle.ai United States Date Posted 01 Jun, 2023 Work Location Palo Alto, United States Salary Offered $2000000 — $3000000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vac
Job Source: CloudEagle.aiAutoGrid Systems
Redwood City, CA, United States
Customer Success Manager About AutoGrid The world's leading energy companies turn to AutoGrid to integrate all distributed energy resources, turn on new revenue streams and drive deeper engagement with their customers. Our suite of Energy Internet applications allows utilities, electricity retailers, renewable energy project developers and energy
Job Source: AutoGrid SystemsSprinter Health, Inc.
Menlo Park, CA, United States
At Sprinter Health, we are on a mission to dramatically improve health outcomes for millions of people who fall through the cracks of American healthcare. To access healthcare today, people have to take 3 hours off from work (often unpaid), drive or bus across town, hunt for parking, find room 714B in a labyrinth of a clinic, and then wait in room
Job Source: Sprinter Health, Inc.Balbix
San Jose, CA, United States
WHO WE ARE Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quant
Job Source: BalbixSanta Clara
We are seeking an innovative Sr. Customer Success Operations Manager to design and implement impactful customer journey maps and digital first programs aimed at enhancing the customer experience and increasing the value of NVIDIA’s Gen AI products and solutions. In this newly established role, you will collaborate closely with NVIDIA’s field, product, marketing, and partner teams to define, manage, promote, and evaluate the effectiveness of digital customer workflows, programs, and materials. Your efforts will support the increased adoption and expansion of solution offerings, driving greater customer value and loyalty.
What you’ll be doing:
+ Gain Deep Customer Insights: Develop a thorough understanding of our existing customers, including their use cases, onboarding experiences, common problems, and criteria for success.
+ Visualize Customer Journeys: Create detailed visual journey maps, including service blueprints, flowcharts, layouts, diagrams, charts, and models to document and illustrate the customer journey.
+ Design Customer Onboarding Programs: Develop and implement a digital-led customer onboarding program tailored to different customer tiers and products.
+ Drive Measurable Programs: Lead and implement prioritized, digital-first initiatives such as large-scale outreach campaigns to at-risk customers and customer education programs on new feature developments to improve the overall customer experience and value.
+ Analyze Success Metrics: Evaluate and document the performance of specific digital success motions like onboarding, adoption, and expansion, and recommend improvements to enhance the effectiveness of our customer success lifecycle.
+ Translate Insights into Strategies: Convert digital initiatives and insights into actionable strategies for our customer-facing teams.
+ Strategic and Hands-On: Demonstrate a willingness to engage in both high-level strategic planning and detailed operational tasks to drive success.
What we need to see:
+ 12+ years overall experience with 10+ years of customer success and operations, sales operations or product marketing,
+ Proven expertise in building playbooks, managing scaled programs, and developing customer engagement initiatives.
+ Strong analytical abilities to measure program success, excellent written and verbal communication, and effective interpersonal skills for building and maintaining relationships.
+ Ability to thrive in a fast-paced, evolving environment with a passion for precision and attention to detail.
+ Capable of independent work, multitasking, and prioritizing multiple projects.
+ Creative yet process-driven, with a history of managing complex, cross-functional projects.
+ Experience working with large high tech product organizations.
+ BS or equivalent experience
Ways to stand out from the crowd:
+ MBA or equivalent experience.
+ Technical experience and background.
+ A drive to learning innovative technologies and building repeatable and scalable customer engagement motions
+ Understanding of data science workflows, machine learning, and AI trends
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and talented people on the planet working for us. If you're creative and autonomous, we want to hear from you!
The base salary range is 156,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and benefits (vidia.com/en-us/benefits/) . NVIDIA accepts applications on an ongoing basis.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
NVIDIA is a Learning Machine
NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and the metaverse is transforming the world's largest industries and profoundly impacting society.
Learn more about NVIDIA .
Email Alert for Senior Customer Success Operations Manager_ jobs in Santa Clara
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