Technical Service Manager

Dallas, TX, United States

Job Description - Technical Service Manager (00033535)

Technical Service Manager - 00033535

Contribute. Grow. Lead…with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.

Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda – key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of Technical Service Manager with our corporate office located in Dallas, TX.

Continually demonstrate by example a personal commitment to HESS excellence and the company’s ongoing goal of achieving zero-incident performance.

Supervise and oversee the Occidental Chemical Basic Chemicals Company (BCC) Technical Service staff.Conduct performance reviews. Prepare salary and promotion recommendations for the Technical Service team.Prepare and manage annual budget for the BCC Technical Service group.

Ensure effectiveness and efficiency of Technical Service Group in their mission to support internal and external customers to achieve regulatory compliance, Responsible Care Compliance, and increase customer satisfaction.

Recognize need for and implement Technical Service product bulletins, programs, procedures, and processes to fulfill OxyChem business goals.

Provide technical support, information and training to customers, distributors, Oxy sales staff, OxyChem marketing staff, OxyChem customer service staff, and transportation on safe use, transportation, and disposition of OxyChem products.

Evaluate and resolve customer complaints and problems related to delivery, use, and performance of Oxy products, striving to achieve mutually satisfactory resolution for the customer and OxyChem.

Develop specific solutions for issues and problems not previously encountered or described in product literature.

Maintain the SAP Quality System for BCC products.This includes management of product and customer specifications and certificates of analysis (COA) management.

Jointly and cooperatively review, develop, and maintain product data sheets, Safety Data Sheets (SDS), product labels, product literature and technical bulletins to assure safe handling and use of BCC products.

Support BCC field sales by providing Technical Service resources to prospective new customers.

Provide safe handling and use seminars. Conduct on-site safety audits and assessments of customer facilities.

Provide personnel for ISO audits, Food Safety audits, and HESS-coordinated audits.

Responsible for quality of BCC products at storage terminals.

Recommend chemical analysis and, when needed, develop laboratory analytical methods as necessary to resolve OxyChem manufacturing and customer issues.

Manage OxyChem’s CAR customer issue tracking and resolution system.

Bachelor’s degree in chemistry or chemical engineering or a closely related engineering field, with a preferred minimum of 10 years’ experience in a technical position that deals with both internal and external customers.

Excellent interpersonal skills, including the ability to resolve technical problems with dissatisfied customers and work as part of a team.

Self-starter with strong leadership, communications, analytical, decision making, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to read, write and speak in English.

Ability to travel domestically and internationally.

Ability to respond to emergencies on weekends, holidays and evenings.

High proficiency in Microsoft applications (such as Word, Excel, PowerPoint, and Outlook) and good working knowledge of SAP.

Must be able to lift 40 lbs., climb ladders and stairs. Walking, bending, stooping is required. Must be able to wear personal protective equipment including the use of a respirator. Must be able to respond to visual and audible alarms.

Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process.

Oxy does not charge a fee at any stage of the recruiting process. We will never:

Ask you to pay for applications, interviews, meetings, processing, training or for any other fees

Use recruiting or placement agencies that charge candidates an advance fee of any kind or

Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department

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