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Mohawk Industries, Inc.
Woburn, MA, United States
Select how often (in days) to receive an alert: OPERATIONS DIRECTOR Date: May 15, 2024 Location: Woburn, Massachusetts, United States, 1801 Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals
Job Source: Mohawk Industries, Inc.Uncommon Schools
Boston, MA, United States
Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of col
Job Source: Uncommon SchoolsScion Staffing
Boston, MA, United States
Scion Nonprofit Staffing is searching for a Director of Operations to join an impactful nonprofit organization dedicated to providing career advancement resources to BIPOC college students! This position is fully remote and the organization is based in the Boston area! OVERVIEW The Director of Operations will manage all back-office operations as th
Job Source: Scion StaffingASM PACIFIC TECHNOLOGY LIMITED
Billerica, MA, United States
Due to tremendous growth, we are seeking an experienced Director of Operations will be responsible for overall management of US Manufacturing Operations with focus on meeting customer expectations & commitments. He/She will be responsible for effective execution to operational and financial metrics, inventory management, developing and implementing
Job Source: ASM PACIFIC TECHNOLOGY LIMITEDPavion
Andover, MA, United States
Pavion and our family of companies are seeking a talented and motivated Director of Operations to join our security business unit. Primary Responsibilities: Full profit and loss responsibility (primary compensation drivers) Drive Revenue and EBITDA growth of the business Maintain and expand customer relationships Direct sales efforts by the Pavio
Job Source: PavionGreater Lawrence Family Health Center
Methuen, MA, United States
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, i
Job Source: Greater Lawrence Family Health CenterBrooke Charter Schools
Boston, MA, United States
Who Are We? Brooke Charter Schools is a network of five public charter schools, serving grades K-12 in Mattapan, Roslindale, and East Boston. At Brooke, we coach and invest in our teachers so that they can help our students achieve at the highest levels and graduate from college. We believe academic achievement empowers our students to live choice
Job Source: Brooke Charter SchoolsBOSTON TRUST WALDEN COMPANY
Boston, MA, United States
Job Description Job Description Boston Trust Walden Company Overview Boston Trust Walden Company is an independent, employee-owned firm that provides investment management services to institutional investors and private wealth clients. The firm manages approximately $16 billion in client assets. Boston Trust Walden distinguishes itself in seve
Job Source: BOSTON TRUST WALDEN COMPANYBeverly, MA, United States
TRC Talent Solutions has a direct hire opportunity for a Director of Operations role in Irving, TX!
The Director of Operations will develop, implement and maintain a portfolio management strategy and oversight plan that meets the company’s board-defined business objectives and portfolio performance and profitability expectations. The Director will also prepare routine reporting on the results specific to actions taken in support of the plan and observed issues and/or opportunities. The Director supports the company’s mission and vision and its ability to compete, grow and win the motorcycle, powersports, RV, and marine finance markets.
Essential Functions:
Develops and implements effective collections and customer service strategies, policies, and procedures to maximize recovery rates while adhering to legal and ethical guidelines.
Lead, develop, mentor, and manage a team of collection professionals, providing guidance, training, support and performance evaluations.
Analyze delinquent accounts and collaborate with the team to formulate appropriate action plans for debt recovery.
Manage relationships with external agencies, partners, and vendors involved in the collections process.
Collaborates cross-functionally with other teams.
Third Party Oversight of BPO.
Review and refine communication scripts and approaches to enhance customer interactions while collecting outstanding debts.
Implements available technologies, automated workflows, and alternative data sources to streamline workflow, process and long-term staffing requirements.
Set comprehensive goals for performance and growth of the assigned functional teams and/or departments and the organization.
Oversees specific operations of the company and the work of relevant management personnel.
Leads employees to encourage maximum performance and dedication to individual roles and work product.
Evaluates performance and operational cost-reduction opportunities by analyzing and interpreting data and metrics.
Prepares reports for SVP of Operations and other key stakeholders in all matters of importance.
Remains current with required trainings, to include AFSA.
Portfolio reporting
Essential Knowledge, Skills&Experience:
Minimum of 5-7 years of financial services operational management experience (preferably in auto, powersports, RV or Marine) at an independent finance company or financial institution
Advance Excel and PowerPoint
Bachelor's degree in business administration, finance, or a related field (Master's degree preferred).
Proven experience in collections management (Loan Servicing), with at least 5 years in a leadership role.
Strong knowledge of debt collection regulations, laws, and compliance.
Data-driven mindset with the ability to analyze collection data and derive actionable insights.
Proficiency in using collection software and customer relationship management (CRM) tools.
Demonstrated ability to drive results, meet targets, and adapt to changing business environments.
Problem-solving skills and a strategic approach to decision-making.
High level of integrity and ethics in dealing with sensitive financial matters.
Working Environment and Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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Email Alert for Director of Operations jobs in Beverly, MA, United States
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