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Vero Networks
Colorado Springs
Job Description Job Description Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks
Job Source: Vero NetworksVero Networks
Colorado Springs, CO, United States
Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Color
Job Source: Vero NetworksAquila Software Group
Colorado Springs, CO, United States
Technical Support Specialist - Banking SoftwareCibar Inc.Full Time Permanent Hybrid Cibar Incorporated is a financial software development company that was founded in 1969, consisting of 14 employees with an average tenure of 15+ years. The position will focus on defining, managing, and supporting international trade finance workflow solutions fo
Job Source: Aquila Software GroupInfojini
Colorado Springs, CO, United States
Job Description - The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times. They document and resolve IT tickets related to hardwa
Job Source: InfojiniVero Networks
Colorado Springs, CO, United States
Job Description Job Description Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks
Job Source: Vero NetworksCareerBuilder
Colorado Springs, CO, United States
Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Color
Job Source: CareerBuilderInfojini Inc
Colorado Springs, CO, United States
Job Description - The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times. They document and resolve IT tickets related to hardw
Job Source: Infojini IncFirstsource Solutions Ltd
Colorado Springs, CO, United States
Job Description - Technical Support Specialist (22000408) **Job Description** Technical Support Specialist - ( 22000408 ) **Description** **Firstsource is Hiring Technical Support Specialists! - FULLY REMOTE POSITION** * **Paid training** * **Full-time Benefits** **Position Purpose:** Under general supervision and direction via a remote offic
Job Source: Firstsource Solutions LtdColorado Springs, CO, United States
Technical Support Specialist - Banking Software
Cibar Inc.
Full Time Permanent Hybrid
Cibar Incorporated is a financial software development company that was founded in 1969, consisting of 14 employees with an average tenure of 15+ years. The position will focus on defining, managing, and supporting international trade finance workflow solutions for our domestic bank customers. The Cibar team provides continuous improvement and usability for the applications we offer, including first class support to our customers.
RESPONSIBILITIES
Provide exceptional customer support to banking clients through various channels, including phone, email, and online meetings.
Assist clients in understanding and navigating our software products, addressing inquiries, and resolving issues promptly.
Troubleshooting technical, finance and accounting issues for customers.
Collaborate closely with Project Management, Development and QA teams to escalate and resolve complex issues.
Proactively identify opportunities for improvement in client workflows and provide recommendations.
Document client interactions, issues, and resolutions in the support ticketing system.
Create user-friendly documentation to help clients maximize the value of our software.
Stay informed about product updates, industry trends, and banking regulations to better support clients.
Assist with implementations of new clients.
QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Proven experience in a technical support, customer service or a similar customer-facing role, preferably in the software industry.
Strong technical aptitude and ability to troubleshoot software and network issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
Understanding of software implementation and integration processes.
Customer-centric mindset with a passion for delivering exceptional customer service.
Organizational skills and ability to multi-task.
SQL Database experience.
PREFERRED SKILLS Windows Server deployments and application installs.
Application installation and support.
Knowledge of banking processes and familiarity with banking software is a significant advantage.
Experience with ticketing systems and customer relationship management (CRM) tools.
Experience with Azure DevOps and APIs.
Finance and/or accounting knowledge.
The initial job will consist of working most days in person, at our office, with a hybrid schedule possible in the future, once established in the job duties.
For Colorado applicants, compensation is based on qualifications and experience and may range from $65,000 - $75,000 annually.
WHY CIBAR?
Owned by Constellation Software Inc. , the leading global provider of industry-specific software solutions, Cibar has been one of the industry leaders working with financial service organizations in design, consulting, and development. We believe in a positive corporate culture promoting excellence, innovation, and personal & professional growth.
Cibar promotes equal employment opportunities for all. Cibar does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.
Apply now!
Technical Support Specialist jobs in Colorado Springs, CO, United States
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