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City of Wheat Ridge
Colorado Springs, CO, United States
Salary: $57,830.00 - $80,960.00 Annually Location : CO 80033, CO Job Type: Regular Full-Time Job Number: 2024-00048 Department: Administrative Services Division: AS: Information Technology Opening Date: 05/08/2024 Closing Date: 5/22/2024 11:59 PM Mountain FLSA: Non-Exempt Description SUMMARY This position provides service orient
Job Source: City of Wheat RidgeCitizant
Colorado Springs, CO, United States
Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Hom
Job Source: CitizantAmentum
Colorado Springs, CO, United States
Amentum is seeking an **Administrative and Technical Support Specialist** . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can
Job Source: AmentumCitizant
Colorado Springs, Colorado
Job Description Salary Range: 63k - 68k (depending on experience) Primary Responsibilities: Provides CST/Cybersecurity Liaison (CSL) support to our government customers located on Peterson Space Force Base. Resolve desktop, laptop, peripherals, cell phone and related issues for our customers. Work requires supporting both classified and unclas
Job Source: CitizantBadger Meter
Colorado Springs, CO, United States
Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and res
Job Source: Badger MeterSigmatech, Inc.
Colorado Springs
Job Description Job Description Job Description: Sigmatech is seeking enthusiastic, well-qualified Systems Requirements Planners/Technical Support Specialists to consult with Government, Faculty, and Staff customers to evaluate functional requirements and translate functional requirements into technical solutions in support of mission objective
Job Source: Sigmatech, Inc.HP Development Company, L.P.
Colorado Springs, CO, United States
Field Technical Support Description - Please note, this is not an IT position. This customer facing, non-exempt HP Printer & PC field break/fix position provides a wide range of hardware support and related services specifically to HP's Print & PC Products customers. This position will be a member of a high performance team made up of self-start
Job Source: HP Development Company, L.P.Pushpay
Colorado Springs, CO, United States
About the Role The Technical Support Representative position is a perfect blend of customer care and tech support. You'll be providing technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners. 2) The end-users that are giving/donating to our partners. Ranked number 14 by Seattle Business Ma
Job Source: PushpayColorado Springs, CO, United States
Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Colorado and we are making plans for more in 2023.
As a Technical Support Specialist you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication. As a Technical Support Specialist, your primary function is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.
The Technical Support role will consist of:
Actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues.
Monitoring inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system.
Performing troubleshooting, fault identification and executing a resolution or a workaround to reestablish services as quickly as possible.
Coordinating maintenance and repairs with field support, network engineers, and vendors.
Providing regular notifications to customers on network outages and/or upgrades.
Documenting all processes and outages through the internal ticketing systems.
Requirements: Experience working 2-3 years in a technical support role
High School diploma or GED
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.
Successful training or certification in Cisco, Cambien, Calix and Juniper.
Prior experience in LTE, Point-to-point radio systems preferred.
Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc.
Understanding of the essentials of data and signal flow through a network.
Understanding of support tools, techniques, and how technology is used to provide wireless and fiber internet services.
Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self -guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
What we offer: Paid Parental Leave
Paid Life Insurance
Paid Short Term and Long Term Disability
Paid Time Off
Paid Holidays
3 Medical plans to choose from
Vision and Dental Plans
Simple IRA with Match
Pay DOE $18/hr - $22/hr
Technical Support Specialist jobs in Colorado Springs, CO, United States
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