E-Commerce Manager

Los Angeles, CA, United States

E-Commerce Manager

Job Family

Retail and Merchandising

Type

Regular Full-Time

Position Status

Getty Center

Workplace Type

Onsite

Salaried/Hourly

Salaried

Hiring Pay Scale

$66,868 - $88,604 Annually

Salary

Commensurate with experience and internal equity

Program/Department

Finance and Accounting - 1602-GC Museum Store Operations

Requisition Number

2023-4343

ERRP Eligible

No

Diversity, Equity, Accessibility, and Inclusion at Getty

Getty believes diversity, equity, accessibility, and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Job Summary

Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans. They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups. The E-Commerce Manager works in a fast-paced, digitally centered environment where they oversee the end-to-end operations of the e-commerce business. An energetic, collaborative, and results-oriented team leader, they are technology-savvy with strong business acumen, able to effectively manage multiple projects and responsibilities.

Reports to General Manager of Retail Operations Works closely with Manager of Retail Systems & Logistics to coordinate fulfillment of retail and wholesale orders

Works closely with Buying Team on building online assortment and determining stock levels

Manages the E-Commerce Coordinator

Major Job Responsibilities

Manage two e-commerce sites: direct retail and wholesale product lines

Monitor and implement best practices for e-commerce site and manage day-to-day site performance

Oversee the design and development of the website

Meet or exceed monthly and annual sales plans

Manage customer order fulfillment and ensure customer service issues are addressed

Plan, prioritize, and manage projects through the entire lifecycle, from planning to implementation

Manage expectations and deadlines for projects and workflows, adjusting resources and priorities as needed

Prepare statistical reports on e-commerce activity, analyzing website performance to drive merchandising and sales optimization decisions and achieve revenue goals

Provide support for inventory control software and Shopify e-commerce platform, troubleshooting problems as they arise

Create a calendar of e-blasts and other tools to routinely perpetuate and grow retail business, as well as support purchasing occasions like holidays

Work with Buying Team on the creation of site features and product promotions

Develop cross-sell and up-sell strategies

Manage data and image assets on websites to ensure all products are posted and accurate; manage all content on the site

Manage all online activity in relation to traffic acquisition, sales, conversion, and A/B testing and reporting

Develop and implement roadmap for online store's functionality and growth, including strategies to improve website performance; report on the utility of existing and novel strategies

Oversee or directly manage digital marketing channels across PPC, SEO, display, affiliates, email marketing, and social media

Develop content calendar and oversee regular website updates and refreshes

Provide required information for annual fiscal year budgeting process

Work closely with retail, web development, marketing, and technical teams

Analyze new market trends, business opportunities, and market segments

Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI

Analyze service quality and customer satisfaction, addressing concerns and revising policies and procedures as needed

As part of the Retail management team, may be required to assist with in-store coverage as needed; in-store retail experience is a plus

Qualifications

4-6 years of experience in e-commerce operations with some combination of managerial, buying, marketing, and accounting skills to run a high-volume retail operation

Project management experience with a solid background in the planning, prioritization, and execution of online projects

Knowledge, Skills and Abilities

Demonstrated success in following through and completing projects

Demonstrated success in growing e-commerce revenue and customer acquisition

Ability to manage multiple projects and deadlines concurrently

Able to work independently and collaboratively with minimal supervision

Excellent understanding of UX, web design, customer flow, and web analysis

Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels

Confidence in developing and overseeing e-commerce-focused digital marketing strategies

Confidence in traffic analysis, reporting tools, and optimization

Knowledge of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools

Experience with Google Analystics, social media marketing and mobile e-commerce

Excellent communication skills and interpersonal skills to work with staff, customers, and others outside the organization; must demonstrate excellent customer service skills

Demonstrate creativity in merchandising and marketing the online store

Familiarity with word processing and spreadsheet software (Microsoft Word and Excel, Google Docs and Sheets)

Working knowledge of Photoshop and ability to create basic graphics for site when required

Proficient with inventory control software and Shopify e-commerce platform to provide appropriate level of support to staff as needed

Excellent organizational skills and attention to detail

Ability to navigate ambiguity and fast paced environment

Experience with digital photography and product photography is preferred

Benefits and Perks

Here are just some examples that Getty offers/provides for full-time employees:

Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected

403(b) Employee Investment retirement plan - with up to 5% Getty Match

Getty contribution of 6%, on behalf of employee, to 401(a) retirement account

Educational Assistance and professional development

Paid Vacation, Sick, and Personal Days

12 Paid Holidays

Many positions have bi-weekly Off-Fridays

On-Site Fitness Center at Getty Center

Community service opportunities

To learn more about our comprehensive benefits and long list of perks, go to Getty HR .

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

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