Principal Product Manager

Seattle, WA, United States

About Us

At Hiya we are on a mission to secure the voice call with trust, identity, and intelligence. We're protecting everyday people from spam and fraud calls, connecting businesses with their customers, and helping mobile carriers secure their networks for all. In early 2016, brought its Hiya Protect product to market through Samsung Smart Call, AT&T Call Protect (now Active Armor) the first-ever network-based spam solution, and the Hiya consumer app for iOS & Android. Three years later in 2019, we brought Hiya Connect to market, a B2B branded call SaaS solution that enables companies to connect to the consumers they are trying to reach. The combination of Protect, Connect, and the Hiya app has resulted in the world's largest Voice Security Platform with over 450M users.

About The Position

Hiya Connect is a product for businesses to help them communicate with their customers. Our product suite for enterprises provides rich caller identity, authentication, in addition to in-depth performance analytics. As a PM for Hiya, you'll work with enterprises and various partners to understand their needs and help them succeed.

What You'll Do

Head the customer development process and learn everything there is to learn about why and how large, medium, and small size businesses call their customers, including the technical side of their call center operations

Collaborate with internal and external teams to define long-term strategy and objectives

Work with the engineering team, designers, and other product managers to establish quarterly goals, activities, and the key results to measure success

Participate in the creation of users stories, specs, roadmaps, and own the prioritization of tasks and activities

Represent the product (and the company) in visits to partners and customers

Participate and influence other products strategies and roadmaps

Work closely with customer success, sales, and operations teams at Hiya to improve customer acquisition, satisfaction, and retention

What You'll Need to Succeed:

Experience in building fast-growing enterprise and SMB products

General manager / CEO mindset

Led products from ideation to multiple iterations to find product-market fit

Analytically-minded, comfortable with data tools and using data dashboards as a value proposition to retaining customers

Personally led the user experience of comprehensive Web-based services to enterprises/SMBs in nascent product categories

Have exceptional communication skills (verbal, written, product copy, presentations, visualizations). Be able to rally and motivate your cross-functional teams to achieve the outcome as a team.

Computer Science (or equivalent) or an MBA (or equivalent) degree

The person in this role must embody Hiya's key values of: Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success and Leading by showing up with a POV, engaging in discussion, listening respectfully to others opinions and committing to decisions.

You will have a fast start if you have experience:

Have worked at a startup ( Are proactive, decisive, and, when there are no data or facts available, your intuition is right more often than it's wrong

Demonstrated creativity and product ingenuity

Have mastered the art of SaaS metrics

The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

The base salary for this role is between $190,000 - $231,000 When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

Start Date: Immediately

Status: Full-time

Type: Hybrid- In office 2x per week

Location: Seattle, Washington

Department: Product

Reports to: Vice President, Product

Benefits

Equity compensation

401K program with 3% match through Fidelity Investments

Self managed vacation plan

15 Paid holidays including Recharge Days

100% covered medical, dental, and vision for the employee and 50% coverage for dependents

Flexible spending, health savings accounts and Pretax dependent day care savings plan

Paid parental leave

Voluntary Life and AD&D, and Accident insurance options

Employer-paid life insurance

Employer-paid long-term disability coverage (in qualifying states)

Donation Matching for a charity of your choice (up to $1,000/ year)

$1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

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