Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Charlotte Hornets
Charlotte, NC, United States
Join the Hornet's Sports & Entertainment Guest Experience Department and the team of the 2017-2018 NBA Pete Winemiller Guest Experience Innovation Award Recipient! We invite you to apply to be part of an exciting season for the Charlotte Hornets and partake in all the exciting events coming to the Spectrum Center. Hornets Sports & Entertainment str
Job Source: Charlotte HornetsBritish Swim School
Charlotte, NC, United States
Customer Service Deck Ambassador Part Time • Charlotte Deck Ambassadors at British Swim School of Metro Charlotte run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedure
Job Source: British Swim SchoolSonesta International Hotels
Charlotte, NC, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsSonesta International Hotels
Charlotte, NC, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsHilton Charlotte University Place
Charlotte, NC, United States
The Hilton Charlotte University Place has an exciting opportunity to join our team as the Guest Services Manager. Under limited supervision, the Guest Service Manager works closely with the Assistant General Manager to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Responsibilities: • Provides oversight to the Fro
Job Source: Hilton Charlotte University PlaceCaroMont Health
Gastonia, NC, United States
Areas of Coverage include: Courtesy Car, Visitor Information Desk, Surgery Waiting, Birthplace Reception and Emergency Department. Employees will cover al areas and shifts will include day, evening and holiday rotations. Employees duties include, but Guest Service, Representative, Customer Service, Guest, Retail, Healthcare
Job Source: CaroMont HealthNovant Health
Charlotte, NC, United States
Overview: The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and greets guests arriving at key entry points, setting the tone for the gues
Job Source: Novant HealthNaman Hotels
Charlotte, NC, United States
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest
Job Source: Naman HotelsCharlotte, NC, United States
When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the Company.
When you join our team, you will be welcomed with these great benefits!
Paid Time Off – Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.
Healthcare – There are a few options, We encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.
Room Discounts – Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.
Training – Absolutely we have brand training for each of our brands. Come and join the team.
Incentives – Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.
Rewardian – We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.
People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values
The Guest Services Ambassador (GSA) is responsible for assisting the Property Manager with the efficient operation of the property by assuming operational responsibility in the absence of the Property Manager, and providing secondary leadership for staff members.
This role can be full-time performing front and back office duties. This is a FULL TIME MORNING (AM Shift) role.
Guest Relations:
• Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict
Operations:
• Inspect studios and public spaces daily according to company and brand standards
• Be able to respond effectively and according to procedure in times of emergency
• Ensure all policies and procedures are accurately followed at all times
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
• Respond to guest service calls efficiently and expediently
• Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
• Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
• Executes the lead management process and completes all sales and marketing objectives as established by supervision
• Review Studio Inventory daily to ensure maximization of studio revenue
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
• Follow revenue management guidelines as directed by supervision
Education: • High school diploma or equivalent, or General Education Degree (GED)
Experience: • 1 or more years of experience in the hospitality, retail, or food service industries (preferred)
Knowledge: • Basic understanding of several common office/front desk procedures and practices
Skills: • Must be able to read, write, and speak English proficiently
• Intermediate computer operation including but not limited to accessing data from the internet
• Effective communication with staff and guests
• Effective conflict management
• Effective negotiation and sales skills
E.O.E M/F/D/M/V Drug Free Workplace
Email Alert for Guest Services Ambassador (GSA 1) jobs in Charlotte, NC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.