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Hilton Charlotte University Place
Charlotte
Job Description Job Description Under limited supervision, the Guest Services Manager works closely with the Assistant General Manager to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Must be able to manage and problem-solve associate and guest issues while remaining professional at all times. The Guest Service
Job Source: Hilton Charlotte University PlaceU S National Whitewater Center
Charlotte
Job Description Job Description The Guest Services Assistant Manager at the Whitewater Center (Whitewater) is a key leadership position with a critical role in the fulfillment of the Whitewater Center brand promise of delivering high quality experiences. The Guest Services Department serves as the point of contact for all Whitewater Center gues
Job Source: U S National Whitewater CenterMcKibbon Hospitality
Charlotte, NC, United States
What Makes a McKibbon Guest Services Manager? As a key member of the property leadership team, the Guest Services Manager is accountable for the hotel's front desk operations. Reporting to the General Manager, the Guest Services Manager will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliv
Job Source: McKibbon HospitalityDrury Hotels
Charlotte, NC, United States
Position starts at $15.00 per hour! Property Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorro
Job Source: Drury HotelsU S National Whitewater Center
Charlotte
Job Description Job Description The Guest Services Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for consistently creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests during the pass sale
Job Source: U S National Whitewater CenterBubbly Paws
Fort Mill
Job Description Job Description Salary: 14-15 Guest Services Representative Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we’d love to meet YOU! We are a locally-owned business that is growing across the U.S. – and we’re looking for incredible humans to come along for the ride. This is a great opportun
Job Source: Bubbly PawsNaman Hotels
Concord, NC, United States
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest
Job Source: Naman HotelsNothing Bundt Cakes - Charlotte, NC
Charlotte
Job Description Job Description The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role
Job Source: Nothing Bundt Cakes - Charlotte, NCCharlotte, NC, United States
The Hilton Charlotte University Place has an exciting opportunity to join our team as the Guest Services Manager. Under limited supervision, the Guest Service Manager works closely with the Assistant General Manager to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Responsibilities: • Provides oversight to the Front Office operation to maintain high standards • Evaluate the level of Guest satisfaction and monitor trends with a focus on continuous improvement • Ensures that all guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program • Maximizes room occupancy at best rates and uses up-selling techniques to promote hotel services and facilities • Sets departmental objectives, work schedules, and procedures • Monitors the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork • Uses the correct procedures regarding the acceptance of currencies, credit cards, and cash in accordance with hotel credit policy • Trains Team Members on up-to-date knowledge of hotel products, services, pricing, and policies as well as knowledge of the local area • Maintains good communication and working relationships with all hotel departments • Monitors and maintains personnel levels to meet business needs. Maintains an active approach when recruiting, consistently reviewing applications, scheduling interviews, and ensuring coverage • Manages staff performance issues in compliance with company policies and procedures • Complies with hotel security, fire regulations, and all health and safety legislation • Acts in accordance with policies and procedures when working with front-of-house equipment and property management systems • Serves as Manager On Duty when scheduled • Performs other duties as required within the scope of responsibility Qualifications: • Education and/or Experience: Associate's degree is required. Bachelor's degree preferred. Must have a minimum of 3 years experience in the hotel industry - specifically sales or front desk. Previous supervisory experience is recommended. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests • Computer Skills: Proficient in Microsoft Word and Excel. OnQ certification is a plus • Must be able to work weekends and evenings as required Compensation: $46,000 yearly
• Provides oversight to the Front Office operation to maintain high standards • Evaluate the level of Guest satisfaction and monitor trends with a focus on continuous improvement • Ensures that all guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program • Maximizes room occupancy at best rates and uses up-selling techniques to promote hotel services and facilities • Sets departmental objectives, work schedules, and procedures • Monitors the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork • Uses the correct procedures regarding the acceptance of currencies, credit cards, and cash in accordance with hotel credit policy • Trains Team Members on up-to-date knowledge of hotel products, services, pricing, and policies as well as knowledge of the local area • Maintains good communication and working relationships with all hotel departments • Monitors and maintains personnel levels to meet business needs. Maintains an active approach when recruiting, consistently reviewing applications, scheduling interviews, and ensuring coverage • Manages staff performance issues in compliance with company policies and procedures • Complies with hotel security, fire regulations, and all health and safety legislation • Acts in accordance with policies and procedures when working with front-of-house equipment and property management systems • Serves as Manager On Duty when scheduled • Performs other duties as required within the scope of responsibility
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Guest Services Manager jobs in Charlotte, NC, United States
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