Member Support Associate
Denver, CO, United States
Our Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from individuals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We're looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you're ready to kick-start your career in hospitality & customer service, this role is for you!
Here's what you'll do:
Collaborate with members via phone, email and chat to manage current reservations
Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
Resolve difficult issues with our corporate contacts with a positive, professional tone
Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
Communicate solutions internally and externally to resolve issues
Provide feedback to the team in the interest of developing more efficient future processes - we want to hear your opinions!
Process client refunds in a timely manner
Work across multiple online portals and can dexterously move between operatingsystems
Provide a top tier level of customer service . If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technologyindustry
Here's what we're looking for:
A positive, energetic personality that translates over phone & email
Enthusiasm for learning technology to support a IT development team’s needs
Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
Pristine written & verbal communication skills
A quick learner ready to grasp our systems, processes & procedures
Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
Exposure to travel booking software & Salesforce is a plus!
Experience working in the hospitality industry a plus!
Shift:
We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays . Please don't apply if this is not appealing to you
The shift we have available currently is 12pm-9pm MST with 2 consecutive days off
We have multiple shifts for this role that just aren't available currently. Pending your performance as you progress throughout your career as an MS Associate, you'll gain flexibility in adjusting this to your preferable days & times. We are actively hiring for roles that incorporate consistent weekend work PM shifts
Remote Opportunities:
This role is eligible for remote work within the U.S.
Cash compensation:
The base pay for this role is $20/hour plus the potential to make a monthly bonus.
#J-18808-Ljbffr