Branch Manager
Bothell, WA, United States
Job Type
Full-time
Description
WHO WE ARE -
Johnstone Supply - The Founders Group is a 3rd generation family-owned leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are locally owned and operate across 5 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and feature the industry's most respected catalog (available both in digital and online) featuring more than 80,000 quality parts, supplies and equipment.
STORE HOURS -
Monday - Friday between 7:00am - 5:00pm
SALARY RATE -
Salary: $90,000 - $100,000 + Monthly Bonus
IDEAL CANDIDATE:
Must have customer experience skills
People management experience and to be able to manage a team of 17 employees
Has distribution and/or wholesale experience
Operations and sales experience
Point of sales and ERP experience
Able to manage inventory control
Has proficient written and verbal communication skills with not just the customers but with employees and peers.4
A lead that wants to grow with us
SUBORDINATE SUMMARY:
Manages Counter Sales staff who are responsible for servicing customer needs both in person and over the phone.
Manages Warehouse staff who are responsible for receiving, product put-away, order fulfillment and shipping.
Manages Delivery Drivers who are responsible for timely, accurate and damage-free deliveries to customer sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during busy times or with key customer accounts.
Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implements and follows through on established programs. Provides information regarding customer buying habits and needs to Outside Sales on a regular basis. Performs outside sales calls as necessary.
Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers.
Maintains the highest standards in cleanliness and appearance of the facility's showroom, warehouse and exterior. Ensures showroom merchandising and appearance contribute to sales goals.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
QUALIFICATIONS:
High school diploma or GED; 5+ years of Branch manager or at least 5+ years as an assistant manager in the wholesale industry
Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.
Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel).
General knowledge of inventory management principles and procedures, including procurement, storage, forecasting, and handling dead inventory.
General knowledge of sales and marketing processes and techniques to drive sales.
Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Worker's Compensation, and Hazardous Materials Handling.
Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees.
a professional appearance and demeanor, positive attitude, strong communication and customer relations skills are a must
BENEFITS -
Eligible for manager bonuses
Paid Vacation / Holidays / Sick Leave
Medical Insurance
Dental Insurance
Vision Insurance
Company paid Life Insurance
Company paid Long-Term Disability Insurance
Flexible Spending Account for Medical and Dependent Care
Health Savings Account with generous company contribution
401(k) Plan with generous company match
Salary Description
$90,000 - $100,000 / year
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