Account Manager

, MD, United States

Job Description Job Description The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services.

This is a hybrid role reporting to our Norristown, PA office.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Provide consultative customer services for one or more new or established accounts

Introduce new services independently or with assistance as needed

Handle local or regional accounts

Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.

Revenue growth with existing accounts

Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management

Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information. Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges

Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained. Communicate and engage senior management in account status, challenges and goals. Every national account and large account will have an RVP assigned as a senior operations representative to the account

Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns after they become issues. Maintain an open items matrix to document all issues and resolution

Facilitate and coordinate internal customer set-up and external implementation

Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged

Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer

Develop/maintain account service instructions/communicate to service staff and post on the Intranet

Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate

Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales

Regular attendance on the Monthly Account Manager Call

Monthly account updates and all new service opportunities documented in Salesforce.com

Follow CorVel policies and procedures

Requires regular and consistent attendance

Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)

Additional duties may be assigned

KNOWLEDGE & SKILLS:

Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach

Knowledge of CorVel's services and completion of all CorVel Product Training Modules

Business acumen, coupled with enthusiasm and decorum

Excellent communication/presentation skills and ability to build relationships

Strong interpersonal skills and commitment to customer service

Able to work collaboratively and independently

Highly developed organizational abilities as well as analytical and time management skills

Must be proficient in Microsoft applications and CRM software (Salesforce)

EDUCATION & EXPERIENCE:

Bachelor's degree, national certification or equivalent in business or sales and marketing

Demonstrated experience in management or supervision

Training within the insurance industry, managed care or related field preferred

Minimum 5 years of relevant experience

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $49,359 – $79,603

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT CORVEL:

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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