Lead Product Designer
Charlotte, NC, United States
We are currently seeking a Lead Product Designer to join our JLL Technologies Product Design team. The primary purpose of the role is to lead product design activity across multiple products for JLL Technologies.
About JLL Technologies
JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
What this job involves
As a Lead Product Designer at JLL Technologies, you will be directly responsible for leading product design activity across multiple products for JLL Technologies, with minimal support. You will support Product Designers with their products and developing practice, contributing new approaches and innovations to the wider design team for consideration and adoption.
Our products are wide ranging, serving end customers and internal teams across sales, leasing, and operations, focusing on demand generation, sales acceleration, and data-driven apps. Your time will vary between design execution across key products, conceptual experience design across a range of initiatives, and strong collaboration with internal stakeholders – never a dull day! You will be customer and insight led in your approach, with a sharp eye for detail and a strong track record bringing products to life with great design.
The resulting experiences will define excellence for our 'front-stage' product offerings, combining services, technology and content in ways that engage and delight our customers, online and offline.
Lead the design process from problem discovery through implementation and ongoing measurement of impact, across multiple products with minimal support
Deliver compelling visual experiences that wow our clients and reflect well upon our brokers in their work with them
Guide and validate design decisions through analytics and research, synthesizing new research methodologies appropriate to different customer and business problem scenarios
Support and mentor Product Designers within the team by overseeing their practice, leading by example and coaching where necessary
Determine the right methods and artifacts that efficiently and effectively communicate design decisions e.g. experience maps, service blueprints, user journey, wireframes, low and high fidelity prototypes
Balance user and business goals to achieve desirable, viable, and feasible solutions
Facilitate engaging and collaborative workshops with senior stakeholders, creating models of good practice and adding value via the introduction of design thinking techniques and environments across JLL Technologies
Collaborate effectively with product managers, engineers, designers, researchers, data analysts and business stakeholders
Facilitate presentations and reviews to socialize the rationale and insights that informed the design
Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for :
Knowledge, Skills And Abilities
An inspiring portfolio, representing the process you follow to build great experiences and examples of how you’ve driven change in culture and working practices
Demonstrable experience creating a user-centered design for a variety of products and business contexts, including B2B & B2C
Ability to create detailed designs, interaction models, information design and UI specifications that bring clarity across design, development and data teams
An in-depth understanding of contemporary UX/UI techniques, design systems, and user research methods
Experience translating web analytics into design initiatives
Proficient with design tools, especially Figma, and Adobe Creative Suite
Familiarity with web accessibility standards (WCAG AA)
Prior experience of developing a design-centric working culture in an enterprise level global company (FTSE100 or Fortune 500)
Education and experience
Master’s Degree (or equivalent experience) in visual design or interaction design, HCI, psychology, or related disciplines
What you can expect from us
We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
Apply today!
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