IT Support Specialist
San Diego, CA, United States
Job Description
The IT Support Specialist will be responsible for the consistent delivery of exceptional IT support. Additional responsibilities will include working through escalations and focusing on raising the bar on quality of service.
Key Responsibilities:
* Provide technical support on incoming hardware/software issues and service requests.
* Ensure timely follow up and status updates until the incident is resolved.
* Address high priority issues quickly and thoroughly in an engineering environment.
* Provide direct support for MacOS and Windows endpoints. Ensuring they are up-to-date and compliant with corporate IT standards.
* Maintain up to date patching and execute security endpoint remediations.
* Assists in providing root cause analysis and resolutions to trending end user issues.
* Create and maintain internal KB documentation with an attention to detail.
* Ensure proper update to inventory and asset management system.
* On-call assignments required to expertly support our global 24/7 business operations.
* Perform related duties as assigned or requested.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Qualifications and Requirements:
* 3+ years of on-site desktop support and customer service support experience
* 1+ years of hands-on Executive Level Support.
* Must have strong enterprise experience in Windows 10, 11, and macOS
* Experience with supporting mobile devices (iOS, Android devices) under MDM solution.
* Experience supporting cloud-based IT environment (M365, GSuite, Box, SAP, Okta ...etc.).
* Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus ...etc.).
* Experience supporting/troubleshooting in a SCCM and JAMF environment.
* Experience with enterprise ticketing systems (Service Now, Remedy, JIRA...etc.)
* Strong understanding of Active Directory user and Exchange mailbox administration.
* Hardware troubleshooting experience with Laptops, Desktop, and Network Printers. Education:
* Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred.
* Microsoft or Apple certifications preferred but not required null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].