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The Edge Fitness Clubs
Devon, PA, United States
Job Description Who We ARE: When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the
Job Source: The Edge Fitness ClubsDriftwood Hospitality Management, LLC
Philadelphia, PA, United States
Job Summary Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered. Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the f
Job Source: Driftwood Hospitality Management, LLCHampton Inn
Philadelphia, PA, United States
Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they
Job Source: Hampton InnResidence Inn
Conshohocken, PA, United States
Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they
Job Source: Residence InnThe Edge Fitness Clubs
Devon, PA, United States
Job Description Who We ARE: When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the
Job Source: The Edge Fitness ClubsPyramid Global Hospitality
Philadelphia, PA, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityHilton Philadelphia at Penn's Landing
Philadelphia, PA, United States
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,
Job Source: Hilton Philadelphia at Penn's LandingHilton City Avenue
Philadelphia, PA, United States
Front Desk Supervisor Position Summary The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Must be available to work weekends and holidays as needed to meet business demands. Directly supervises all front office personnel and ensure
Job Source: Hilton City AvenueNewtown Square, PA, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Develops added-value customer service programs
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards
Front Desk Management Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
Provide training to all employees in all aspects of the operation
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Respond to all guest requests and follow through to assure satisfactory outcome and compliance
Provide guidance and direction to shift supervisors and all employees
Effectively communicate all pertinent information to all front desk employees
Serve as Manager-on-Duty
Comply with all standards and regulations to encourage safe and efficient hotel operations
Attend regular stand-up and staff meetings
Establish and maintain professional demeanor and standards of performance of all Front Office staff
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Other duties as required
SUPERVISORY RESPONSIBILITIES Participate in employee recruiting and hiring efforts including: interviews, reference checks, orientation and training
Conduct performance reviews
Maintain accurate employee documentation (for Human Resources file keeping)
Maintain knowledge of all company policies and procedures
Conduct monthly meetings
Hold all employees accountable through coaching and counseling and progressive discipline
Delegate responsibility effectively to Supervisors and employees
Maintain and organize all work areas; order supplies as necessary
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus 3-5 years Front Desk/Guest Service supervisory experience.
LANGUAGE AND MATHEMATICAL SKILLS Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
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Email Alert for Front Desk Supervisor jobs in Newtown Square, PA, United States
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