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Exabeam
Dallas, TX, United States
Exabeam is a global cybersecurity leader that created New-Scale SIEM for advancing security operations. We Detect the Undetectable by understanding normal behavior, even as normal keeps changing – giving security operations teams a holistic view of incidents for a faster, more complete response. Learn more at www.exabeam.com . At Exabeam, we encour
Job Source: ExabeamNICE
Richardson, TX, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? You will be the
Job Source: NICEHewlett Packard Enterprise
Plano, TX, United States
Technical Support Engineer This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,
Job Source: Hewlett Packard EnterpriseTipalti
Plano, TX, United States
Position Summary As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on
Job Source: TipaltiLife Science Logistics
Coppell, TX, United States
RESPONSIBILITIES : Act in accordance as a system owner and/or subject matter expert (SME) for LSL's WMS, DMS, and TMS software as it relates to DSCSA serialization Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization
Job Source: Life Science LogisticsSwisslog Holding AG
Allen, TX, United States
Responsible for performing preventive, predictive, and reactive maintenance tasks on the system. The Technician is also the first line of defense in a machine down or error recovery situation. The Technician is required to record all work and activities performed as work orders. Work orders will be completed and stored using the CMMS system. The Te
Job Source: Swisslog Holding AGHewlett Packard Enterprise Development LP
Plano, TX, United States
Technical Support Engineer page is loaded Technical Support Engineer Apply locations Plano, Texas, United States of America time type Full time posted on Posted 2 Days Ago job requisition id 1173075 Technical Support EngineerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work
Job Source: Hewlett Packard Enterprise Development LPHewlett Packard Enterprise
Plano, TX, United States
Technical Support Engineer Job Description: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our mission is to elevate secure access to empower a modern workplace where people and technology work
Job Source: Hewlett Packard EnterpriseRichardson, TX, United States
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
You will be the technical contact for various large priority clients that request technical assistance via many channels including phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information then analyzing, troubleshooting, and ultimately resolving customer product concerns.
How will you make an impact?
Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
Participate in knowledge transfer activities as required
Work in accordance with NICE support process, procedures, contractual SLA's
Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
Travel to customer sites when required to resolve product issues as well as introduce new products to beta customers and NICE staff
Have you got what it takes? Minimum 2-year experience supporting large, global, complex enterprise software clients
Minimum 2-year experience working mainly on Server issues
Network troubleshooting skills (working with different tools)
Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention
Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
Minimum 2 years' experience in customer support serving global customers
Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
Excellent verbal and written communication skills
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 4282 Reporting into: Director, Support
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Email Alert for Technical Support Engineer jobs in Richardson, TX, United States
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