Director Donor Liaison

Washington, DC, United States

General Summary of Position

Working closely with the philanthropy team, you will serve as the primary point of contact for donors for their facilitation, providing personalized attention, fostering meaningful connections, and contributing to the overall success of our fundraising initiatives. Oversees program and leads a team to ensure best practices and strategies are implemented.

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Primary Duties and Responsibilities

Manages and leads the donor liaison program designed to assist donors with access to healthcare needs.

Drives donor/patient navigation including scheduling, registration, medical records transfer and other necessary tasks to facilitate a positive and efficient patient experience.

Primary liaison between philanthropy, donor, and clinical staff.

Takes initiative to ensure strong communication, including pre and post discharge and pre and post patient encounter.

Drives to create an empathetic and caring patient experience for donors

Takes initiative to proactively reach out to donors to schedule appointments.

Partners to develop and coordinate personalized stewardship plans for individual donors as required (i.e. hospital tours, photo opportunities, meetings with medical staff.)

Provides strategic partnership for donor recognition and donor stewardship events/activities.

Participates and develops strategies for ongoing communication activities for stewardship

Represents the philanthropy at donor and community events as needed

Responsible for accurate upkeep of donor records in the Philanthropy CRM aligned with policies, procedures and compliance.

Maintains established departmental policies and procedures, objectives, quality assurance programs, and safety standards.

Meets ongoing educational requirements of the organization and professional development activities.

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Minimum Qualifications

Education Bachelor's degree required

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Experience 5-7 years Related healthcare experience. With knowledge of electronic medical records, insurance, HIPPA and other patient navigation experience required.

One year of relevant professional-level work experience may be substituted for one year of required education.

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Knowledge, Skills, and Abilities Strong critical thinking abilities, decisive judgment, and the capacity to operate with minimal supervision.

Exceptional proficiency in writing, editing, grammar, and proofreading is essential.

A comprehensive understanding of various communication channels, both print and electronic, is required.

The candidate must demonstrate the capability to efficiently organize and manage multiple priorities and projects simultaneously.

Effective interpersonal skills are crucial for engaging in conversations with professionals at all levels, including physicians, nurses, patients, and individuals both within and outside the organization.

The candidate should be self-motivated, showcasing a proven ability to deliver high-quality results.

Collaboration with senior leadership and teamwork are emphasized, while creativity and experience in publication production are considered advantageous. Knowledge of communication practices in healthcare or other industries is expected, and the ability to perform well in a stressful environment, taking appropriate actions, is a key requirement for success in this role.

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Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

\r \r Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.

\r Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.

\r Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.

\r More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

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About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.