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Decision Point
Baltimore, MD, United States
Help Desk Support Technician ID 2024-2412 Job Locations US-MD-Baltimore Category Information Technology Type Regular Full-Time Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentat
Job Source: Decision PointNational Spine & Pain
Bel Air
Job Description Job Description Description: SST Support Services Tech Reports To: Center Manager and Provider Shift Schedule : Days Job Category : Admin/Clinical Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more t
Job Source: National Spine & PainOmegaCor Technologies
Millersville
Job Description Job Description Summary: As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top-notch help desk and desk-side assistance. Your expertise will be instrumental in resolving user issues, troubleshooting ha
Job Source: OmegaCor TechnologiesBlue Star Partners LLC
Baltimore, MD, United States
**Job Title: Deskside Support - Service Desk Analyst ** Location: Hybrid in Baltimore – Must be on site for 2 weeks training. Onsite 2-3 days per week after that. Start Date: ASAP Duration: Now – December 31, 2024 Hours/Week: 40 hours Rate: $26-$31/hour Contract Type: W2 Only (No 1099’s or Corp to Corp) ** Scope of Services:** The S
Job Source: Blue Star Partners LLCBlue Star Partners LLC
Baltimore
Job Description Job Description Job Title: Deskside Support - Service Desk Analyst Location: Hybrid in Baltimore – Must be on site for 2 weeks training. Onsite 2-3 days per week after that. Start Date: ASAP Duration: Now – December 31, 2024 Hours/Week: 40 hours Rate: $26-$31/hour Contract Type: W2 Only (No 1099’s or Corp
Job Source: Blue Star Partners LLCRMF Engineering
Baltimore, MD, United States
RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meanin
Job Source: RMF EngineeringeTeam
Baltimore, MD, United States
Pay range: $21-$22 Job Description • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and serv
Job Source: eTeamPlanet Fitness
Bel Air, MD, United States
Job Details Job Location 112 Forest Hill - Bel Air, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their li
Job Source: Planet FitnessRosedale, MD, United States
About RMS Omega:
At RMS Omega Technologies, we're passionate about improving outcomes through strategic technology solutions. We are a leading systems integrator of advanced tracking and automated data collection solutions utilizing RFID, mobile data collection, barcode printing, scanning, and wireless RF networking. If these types of technologies excite you, we would love for you to join our team.
Job Description:
In this key role, the Service Desk and Support Technician is responsible for effectively resolving and troubleshooting customer problems related to advanced tracking and automated data collection technologies. The Technician must be capable of effectively communicating with clients and identifying and resolving technical issues. They will also work on customer device configurations and deployment activities.
The Service Desk & Support Technician will report to and be assigned tasks by the Service Desk & Support Manager, working closely with all Technical Service team members. To meet these demands, the Service Desk & Support Technician must be able to:
Test and assess issues related to advanced tracking and automated data collection hardware, including operating systems such as Android and Windows
Document user requests and update client trouble tickets with issue status
Have knowledge of relevant industry standards for advanced tracking and automated data collection solutions
Understand service management best practices
Effectively communicate with non-technical customers, including the ability to be influential and persuasive with stakeholders
Manage time effectively and make informed decisions while working through resolutions
Ensure that all processes are thoroughly documented, consistently audited, and regularly improved
Understand logistical support requirements for warehouse operations that support the Service Support functions - product receiving and shipping, tracking, parcel, etc.
Complete the timely configuration and deployment of customer devices
Requirements:
3+ years of experience in a technical support role
3+ years of experience in customer-facing roles
Strong technical background in advanced tracking and automated data collection solutions utilizing RFID, mobile data collection, barcode printing, scanning, and wireless RF networking
Experience interacting and communicating with customers and business stakeholders
Presentation and written communication skills; high degree of comfort with technical and business audiences
Progressive analytical and troubleshooting skills
Highly self-motivated and directed, with keen attention to detail
Proven analytical and creative problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment
Willing to be mobile and travel to client locations as needed. Estimated 10% travel requirement.
Education:
Bachelor's degree; certifications, and/or equivalent years of experience
Familiarity with industry compliance and security standards such as PCI DSS, SOC-1&2, ISO 27001, HIPAA, FDA, etc.
Vendor and industry certifications are highly desired
Compensation & Benefits :
RMS Omega Technologies offers prospective employees a salary commensurate with experience and a comprehensive benefits package, including medical, dental, vision, long and short-term disability coverage, life insurance and 401k.
If you want to help organizations large and small, design, deploy, manage, and service RFID, barcode, data collection, wireless, mobility, and location technology, you've come to the right place. To apply, please submit your resume, cover letter, and salary requirements.
Email Alert for Service Desk & Support Technician jobs in Rosedale, MD, United States
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