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Blue Star Partners LLC
Baltimore
Job Description Job Description Job Title: Deskside Support - Service Desk Analyst Location: Hybrid in Baltimore – Must be on site for 2 weeks training. Onsite 2-3 days per week after that. Start Date: ASAP Duration: Now – December 31, 2024 Hours/Week: 40 hours Rate: $26-$31/hour Contract Type: W2 Only (No 1099’s or Corp
Job Source: Blue Star Partners LLCElement Fleet Corporation
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Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer facing and requires excellent verbal and written communication skills as well as the
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Description: This role will be the only resource supporting the facility onsite. Daily responsibilities will require them to resolve issues with computer hardware and software, provide end user training and education, builds, and rebuilds computers, and assists with overall operation of client's end user facing technology. Employees in this role c
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Job Source: BigBear IncBigbear.ai
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Job Source: Bigbear.aieTeam
Baltimore, MD, United States
Pay range: $21-$22 Job Description •Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and serve
Job Source: eTeamBaltimore, MD, United States
**Job Title: Deskside Support - Service Desk Analyst
** Location: Hybrid in Baltimore – Must be on site for 2 weeks training. Onsite 2-3 days per week after that.
Start Date: ASAP Duration: Now – December 31, 2024
Hours/Week: 40 hours
Rate: $26-$31/hour
Contract Type: W2 Only (No 1099’s or Corp to Corp)
**
Scope of Services:**
The Service Desk Analyst plays a crucial role in providing frontline IT support to end-users, ensuring smooth operation of computer hardware and software systems. They handle incoming help requests, diagnose technical issues, and collaborate with IT teams to resolve user problems efficiently.
Role, Responsibilities, and Deliverables:
Field Incoming Help Requests: Promptly respond to user inquiries and help requests via email, phone, or ticketing system. Gather comprehensive information about the issue, assess its severity, and prioritize support tasks accordingly.
Resolve IT Support Requests: Utilize technical expertise to troubleshoot and resolve user issues promptly. Offer step-by-step guidance to users for self-resolution whenever feasible. Effectively document troubleshooting steps and solutions for future reference.
Escalate Advanced Cases: Identify and escalate complex technical issues to higher-level IT specialists or supervisors when unable to resolve independently. Provide detailed notes and diagnostic information to facilitate efficient problem resolution.
Collaboration and Communication: Collaborate effectively with IT team members and other stakeholders to ensure timely resolution of user issues. Communicate technical information clearly and concisely to users, empowering them to resolve issues independently when possible.
Documentation and Reporting: Maintain accurate records of user inquiries, troubleshooting steps, and issue resolution activities. Prepare regular reports on support ticket trends, user satisfaction levels, and team performance metrics.
**
Experience:**
Minimum of 1-3 years of experience in a similar role, preferably in an IT support or helpdesk environment.
Proficiency in working with Windows desktops/laptops and mobile technologies.
Familiarity with Windows 10 Workstation Operating Systems.
Strong problem analysis, troubleshooting, and communication skills.
Experience with ServiceNow or similar ticketing systems is advantageous.
Previous experience in IT support, excellent technical skills, problem-solving abilities, and effective communication are essential for success in this role.
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Deskside Support Service Desk Analyst jobs in Baltimore, MD, United States
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