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Dedicated Customer Operations Specialist

Whitestown, IN, United States

Job Description

The Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers' expectations are exceeded every day.

Essential Job Functions:

Build new shipments based on customer specific requirements and standard operating procedures

Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered

Coordinates and sets appointments for pick-up and delivery of freight

Organize the efficient use of our own fleet of Dedicated drivers

Develop strong carrier relationships to ensure high level of service and communication

Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities

Interact with carrier base, including rate negotiations, shipment requirements, and load tendering

Obtain and enter carrier quotes and capacity into the system

Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systems

Identify potential operational issues and start the resolution process with team members

Advises team members and Management team about operational issues as requires

Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met

Must operate within the Truck Brokerage Rules of Engagement.

Duties, responsibilities and activities may be assigned or changed from time to time

Assist with miscellaneous projects as short-term company initiatives arise

Minimum Qualifications: Significant customer service or call center experience is required

Solid understanding of transportation and logistics principles, and supply chain network behavior

Understanding of the flatbed industry is required

Experience with DAT, Internet Truck Stop, and other predictive market resources is required

Display the upmost professional behavior while on site in the facilities with our valued customers

Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results

Exhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment.

Excellent verbal and written communication skills

Working knowledge of various Microsoft Office products including, but not limited to Excel and Word

#EarlyCareer

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

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