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The Michael's Companies
Jacksonville, FL, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Jacksonville-13281 City Station Dr time type Full time posted on Posted 2 Days Ago job requisition id R00237997 Store - JAX-DUVAL RD, FLDeliver a customer centric shopping experience by managing and delivering
Job Source: The Michael's CompaniesFanatics Inc
Jacksonville, FL, United States
Company Overview Fanatics isbuilding a leadingglobal digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, FanaticsCollectibles, and Fanatics Betting & Gaming, allowing sports
Job Source: Fanatics IncMichaels Stores, Inc.
Jacksonville, FL, United States
Store - JAX-DUVAL RD, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard O
Job Source: Michaels Stores, Inc.Fidelity Investments
Jacksonville, FL, United States
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? Th
Job Source: Fidelity InvestmentsFidelity Investments
Jacksonville, FL, United States
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services?
Job Source: Fidelity InvestmentsEclaro International, Inc.
Jacksonville, FL, United States
**Job Description** **Customer Experience Architect** **Job Number: 21-10932** Eclaro is currently recruiting for a **Customer Experience Architect** for one of their financial services clients. Eclaros client is one of the nations largest bank-based financial services companies with assets over $130Billion. This position is a direct hire and wi
Job Source: Eclaro International, Inc.Carrington
Jacksonville, FL, United States
Come join our amazing team! The Vice President of Customer Experience will be responsible for partnering with the management team to grow, develop, and implement a consistent customer-centric culture across the entire enterprise. Provide leadership, operational and managerial expertise to amplify the customer experience throughout the customer fac
Job Source: CarringtonFowlerplacement
Jacksonville, FL, United States
Customer Experience (CX) Analyst Apply Location Jacksonville, FL Remote Available Posted Jul 6, 2021 **Our client has a high-profile position open for an experienced and senior CX (Customer Experience) Designer. You will need to walk in the door with a superior and consultative background in Human Computer Interaction, Design
Job Source: FowlerplacementJacksonville, FL, United States
Customer Experience Manager page is loaded **Customer Experience Manager**
**Customer Experience Manager**
locationsSt. Augustine-310 C B L Dr time typeFull time posted onPosted Today job requisition idR00129358 Store - ST. AUGUSTINE, FL**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!**
**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**
**To review a comprehensive list of benefits, please visit**
**CT and CO only -To review pay ranges for the position you are applying for, please visit**
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.**Major Activities**
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of the class and in-store events in accordance with Company program
* Lead the Omni channel processes
* Manage and execute shrink and safety programs
* Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
* Acknowledge customers, help locate product and provide solutions
* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross trained in Custom Framing selling and production
**Other duties as assigned**
**Preferred Type of experience the job requires**
* Retail management experience preferred
**Physical Requirements**
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* regular bending, lifting, carrying, reaching and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
**Work Environment**
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**
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Customer Experience Manager jobs in Jacksonville, FL, United States
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