IT (Information Technology) Specialist

Portland, OR, United States

Job Type

Full-time

Description

PROGRAM(S): IRCO Administration

REPORTS TO: IT Lead and Information Systems/IT Director

OPENING DATE: June 10th, 2024

CLOSING DATE: Open until filled.

REQUIREMENTS: Proof of COVID-19 Vaccination or request for accommodation may be required.

GENERAL POSITION SUMMARY:

The IT Specialistposition provides technical support for IRCO staff in IT devices and applications including network and servers. As a part of the IT team at IRCO, this position requires a range of responsibilities from Microsoft Office platform management as well configuring/managing computers and computing infrastructure. Technical problem solving are needed. Training opportunities and to work on IT projects in cloud computing/infrastructure to grow IT skills/learning exist.

ESSENTIAL FUNCTIONS:

A successful candidate for the IT Specialist will be able to perform following duties and responsibilities:

Identify, troubleshoot, and resolve hardware, software, and network related problems by client systems (PCs, Microsoft 365, Phones and network)

Identify solutions to improve IT methods and system improvements Microsoft Cloud solutions (Teams, SharePoint, Office Apps, OneDrive)

Provide IT helpdesk supports to IRCO staff and closing issues.

Evaluate IT methods for Azure Cloud and documentation of procedures.

Work with IRCO departments/team to deploy new IT solutions.

Identify cyber security risks proactively and support staff to close gaps.

Assist in installing IT equipment and configure management infrastructure (Clients, servers, network, printers...)

SECONDARY FUNCTIONS:

Carry out IT methodology improvement projects with project planning.

Provide IT training to IRCO users for Microsoft Office applications and use of the computers.

Able to perform basic automation steps through Microsoft platform scripting.

Requirements

JOB SPECIFIC QUALIFICATIONS:

Basic Knowledge of Computer Hardware, Servers, Networking (VPN, Firewall)

Knowledge with configuring Device OS/Applications/ management software.

Basic knowledge of Scripting/ programming and Cloud Computing

Knowledge and experience in working in MS-Office Environment

Technical problem solving and debugging skills with IT equipment and applications.

Knowledge on how to manage IT accounts and applications and network.

Working experience with Cloud service providers such as Microsoft Azure is preferred.

KNOWLEDGE:

Education: Bachelor's Degree (4)

Experience: Less than one year of experience is required (2)

Computers: All positions at IRCO require use of a computer and experience working with Microsoft Products including but not limited to Microsoft 365, Excel, Word, Outlook, and PowerPoint.

SKILLS:

Communication:

Frequent communication inside the organization to communicate organizational direction (6)

Creativity:

Minimal need for the redesign of single focus process or procedure is needed (2)

EFFORT:

Mental:

There is regular variation in tasks and the job holder must decide which tasks to complete as well as the order in which tasks are completed (3)

Physical:

Positions at this level require some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level (3)

RESPONSIBILITY:

Impact and Influence:

Positions at this level have a some need or ability to analyze problem or concepts or make decisions on the information. Positions at this level have some impact to and influence on organization operations, programs, expense or budgetary outcomes. (3)

Work Independence:

Positions perform routine work with regular supervision and generally are given instructions or written procedures. Positions occasionally encounter variation and are encouraged to suggest ways to respond, but can't take final action without approval (2)

Planning:

Positions at this level must consider own work and work of others. Planning processes will include determination of issues or obstacles and preferred courses of action. Ability to forecast for the near future (six to twelve months) is required (3)

Supervision:

Positions at this level are not responsible for any supervisory functions or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers. (1)

WORKING CONDITIONS:

Environment:

This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable. (1)

Schedule:

The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice. (3)

What We Offer:

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

Many flexible working arrangements and schedule.

Amazing opportunities to work with people from all over the world.

Work that helps your community.

3 to 6 weeks of PTO per year.

401k of over 100% on first 5%, immediate vesting.

3% match of student loans or college savings.

12 paid Holidays and 1 Floating holiday per year.

Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles.

Employer Paid Life, Short-term, and Long-term Disability Insurance.

HOW TO APPLY:

Complete the IRCO application in our Careers Portal: IRCO Application for Employment.

Upload your resume and cover letter addressing your qualifications for this position www.irco.org .

Email [email protected] with questions about this position.

Please note that physical applications are accessible from IRCO's main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Applications without both a cover letter and application will be dismissed as incomplete.

ABOUT US:

IRCO's mission is to welcome, serve, and empower refugees, immigrants and people across cultures and generations to reach their full potential. Our vision is a future where all refugees and immigrants belong, our staff are nurtured, and all communities thrive.

Founded in 1976 by refugees for refugees, IRCO has over 40 years of experience working with refugee and immigrant communities in the Portland metropolitan area, and over five years in Eastern Oregon. IRCO is the largest provider of employment services and job training for newly arrived refugees in Oregon; and we support families at every stage of their lives from the time they arrive in Oregon. Find out more at www.irco.org .

IRCO IS AN EQUAL OPPORTUNITY EMPLOYER

Salary Description

Starts at $52,488 per year DOE

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