Director, Information Technology

Portland, OR, United States

Job Details

Job Location

Portland Campus - Portland, OR

Position Type

Full Time

Salary Range

$105,000.00 - $111,250.00 Salary

Description

About the Oregon Humane Society

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we're creating a More Humane Society.

The Team

In partnership with leaders across the organization, the Information Technology team supports the development of technology infrastructure. As an organization, OHS is heavily reliant on technology to improve processes, increase the sustainability of the organization, and to ensure that the best tools are available and secure. As an organization, OHS never stays still and is focused on continuously improving its technology infrastructure to better serve the needs of the organization.

The Position

As Director, Information Technology, you will design, deploy, and manage the technology services necessary to power the core of the agency. You will create a future-focused and effective technological ecosystem to inspire the creativity of staff throughout the agency that depend on technology being performant and secure. You will deliver a world-class information technology environment powering cutting-edge solutions. You will collaboratively partner with and influence leaders to optimize information technology resources and integrate information technology practices into both routine and non-routine processes.

Essential Responsibilities

PERSONAL LEADERSHIP

Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.

Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.

Demonstrates an awareness of your individual personal strengths and development needs, modeling non- defensive behavior and openness to feedback; builds a culture of feedback and learning.

TEAM LEADERSHIP & MANAGEMENT

Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities.

Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities.

Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged

LEARNING

Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.

Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.

Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

Establish team goals and objectives, creating awareness of common objectives across the organization and provide clarity and inspiration to individuals and teams in understanding how their work contributes to the objectives and mission of OHS.

Understand and embrace the organization's strategic vision, identifying and managing the changes needed to facilitate the vision within your focus area.

INFLUENCE & REPRESENTATION

Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.

Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.

Leverage our best practices externally and grow OHS' reputation as a leader in the animal welfare space.

PRIMARY RESPONSIBILITIES

With input from leadership, develop and deploy a multi-year IT strategy, objectives, and accompanying programs.

Provide IT consultation to understand the training needs of all assigned business areas, maintaining an appropriate level of organizational literacy to be able to substantively contribute to the success of the business based on its strategy.

Oversee the implementation of IT processes and systems as a project manager or as the manager of the staff overseeing project management.

Develops and oversees information technology customer service, customer relations, and customer education policies, programs, and activities.

Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of information technology events and resources.

In partnership with the broader Finance and Administration team, support managers throughout the organization in navigating large-scale changes to information technology systems, including financial impacts, necessary facilities alterations, and coordination with multiple agencies.

Evaluate and monitor information technology projects and systems to ensure success; follow-up to confirm technology objectives are met.

Conducts annual security assessments and ensure that processes are in place to support the success of the organization.

Administers spending against the departmental budget.

Ensure that information technology staff maintain continuous education in the latest standards and practices that apply to the organization.

Help create a culture that fosters a high level of staff trust by celebrating the open-door policy and being a model of our values; provide coaching and advice to leadership and managers, as needed.

Serves as a primary contact for out of state emergency and disaster related events when IT services are required in a response.

Works with OHS leadership to develop and implement strategies to enhance OHS capabilities and reputation as a national leader in emergency and disaster response.

Perform other duties as necessary or assigned.

ACCOUNTABILITY

Reports Directly To : Chief Financial Officer

Often Engages Directly With : Internal and external stakeholders and team members from across the organization. Supervisory Responsibility: IT Project Management, IT Helpdesk, and Systems Administrators.

Qualifications

Minimum Qualification & Transferable Skills

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane Society.

Minimum of 8 years of professional expertise and experience in information technology.

Leadership through influence and rapport building. Ability to collaborate with others, listen to and recognize different perspectives.

Independent thinking and confidence in decision-making. Agile decision making and the ability to change quickly when needed.

Deep understanding, or willingness to become familiar with information technology and capacity building practices, challenges, trends and better practices within the animal welfare sector and in the wider information technology industry.

Strong instructional design, coaching, facilitation, and training skills with evidence of effective application.

Expertise or willing to become familiar with the specific areas of information technology practice, in particular balancing sometimes competing organizational objectives to produce and share a long-term plan and vision for building information technology capital services.

Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful, and professional manner.

Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff, and volunteers.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Work Environment Conditions & Physical Requirements

This position interacts and collaborates will all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional, and respectful in all circumstances.

WORKING CONDITIONS

Work is primarily performed in an office and medical center/animal shelter environment.

Travel and work between the two campuses may be required.

Occasional weekend and evening work may be required.

Animal contact and related injuries may occur.

Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.

Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion.

Contact with angry or emotional people may occur.

PHYSICAL REQUIREMENTS

Occasional use of hands and arms at or above shoulder level.

Prolonged standing, sitting and/or stooping may occur.

Must be able to remain in a stationary position for prolonged periods.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers. We strive for a culture of integrity, respect, and compassion where every member of our community contributes their perspectives and authentic selves and where everyone reaches their potential as individuals and teams. We recognize that striving for diversity, equity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Oregon Humane Society is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group.

At-Will Employment

This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.

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