Helpdesk Technician
San Francisco, CA, United States
About Longroad Energy
Longroad Energy is a Boston, MA headquartered renewable energy developer focused on the development, ownership, and operation/asset management of wind and solar energy projects throughout North America. Founded in 2016, Longroad owns 1.6 GW of wind and solar projects across the United States in addition to operating and managing a total of 3.5 GW of wind and solar projects on behalf of Longroad and third parties. Our vision is to create lasting value for our shareholders, communities, and employees by responsibly developing, owning and operating renewable energy projects. We have assembled a world-class team with a passion for renewable energy innovation and a commitment to developing renewable projects throughout the US.
Job Purpose
Reporting to the IT Manager, the Help Desk Technician will apply his/her skills to support the daily computing needs of the Longroad staff. You will engage with end-users via phone, chat, and e-mail and perform problem determination remotely as well as at the user's SF's office workstations. This person will need to come into the SF office at least 3x a week.
You will have the opportunity to expand your IT knowledge by participating in various projects and working with different areas of the organization to prepare you for your next career step at Longroad.
You will be part of a team that nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares in success, rewards excellence, and takes pride in being part of making a positive change to the future of our planet
Responsibilities
Install, configure, and troubleshoot computer systems and applications including desktops, laptops, operating systems, desktop software, and enterprise applications
New hire setup which includes but is not limited to: application training, phone provisioning, account creation, and new hire IT orientation
Support end users by resolving incidents and helping to establish and sustain SLA. This includes but not limited to: Windows 10, Office 365 software suite, Slack, Teams, Cisco AnyConnect VPN, Adobe Acrobat, system patches, anti-virus, file and print sharing, WIFI, LAN/WAN troubleshooting, password resets, etc
Collaborate with team members to resolve complex issues
Set up, manage, and troubleshoot common area systems such as the conference rooms
Manage and perform regular maintenance on all workstations
Perform routine audits of systems and software
Manage and maintain a complete inventory of IT assets
Track new orders and coordinate delivery and receiving of IT assets
Add, remove, or update user account information
Minimum Qualifications Two years minimum experience working in IT or tech industry
IT training in a recognized program, and/or an Associate's degree in computer-tech field
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skill
Commitment to providing exceptional customer service
Hybrid on-site with three days in office per week
Desired/Preferred Qualifications Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Characteristics Necessary for Success Staying humble and never being afraid to ask questions
Personal accountability and Integrity
Ability to make informed decisions in a quick and nimble fashion
Comfortable with a work environment that is fast paced and changes quickly
SALARY:
The salary range for this position is $75,000-$90,000 annually and is an hourly role. This position offers health, vision/dental insurance, flexible spending accounts, 401(k) plan, accrued paid time off, life insurance and disability coverage.
We encourage candidates to consider total compensation when applying and if you feel you meet the requirements and are excited to learn more, we'd love to share.
*Note that the pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Exact compensation may vary based on skills, experience and location. Our Bonus Plan is industry leading from a competitive perspective and please apply to learn more .
Benefits of Working at Longroad Energy We are dedicated to providing our employees with the support and resources they need to stay healthy, secure their future, and be successful in their careers. Benefits at Longroad include the opportunity for merit-based salary increases, incentive plan participation, eligibility for our 401(k) plan and matching, and comprehensive medical, dental, vision, life, and disability insurance. Our robust time-off policy includes accrual of 18 vacation days in your first year, paid holidays, and paid volunteer time. We offer paid parental leave to help support employees as they transition into parenthood. Learn more about our employee benefits .
Diversity, Equity & Inclusion Diversity, equity, and inclusion matter - at Longroad, in our industry, in our communities, and in society at large. We embrace our responsibility to build and promote a diverse, equitable, and inclusive working experience and drive change where we live and operate. We work to actively promote and celebrate diversity, equity, and inclusion. We foster a supportive space that empowers everyone at Longroad to learn about, discuss and ask questions related to embracing and honoring identity. We collaborate with our community, colleagues, and industry in the ongoing pursuit of evolving and growing an inclusive and diverse environment. Learn more about our DEI commitment .
Longroad Energy Values At Longroad, we SHINE. We aim to be the most trusted renewable energy company on the long road to a green future. We are an experienced team of problem solvers and promise-keepers who develop sustainable solutions that meet today's challenges and make a lasting impact on people and our planet. Learn more about our SHINE values.
Longroad Energy is proud to be an Equal Opportunity Employer ("EOE"). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, veteran status, citizenship, or any other legally protected status. Longroad Energy prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodations are made for disabled employees.
Longroad Energy is firmly committed to ensuring equal employment opportunities in all employment practices and personnel actions, including advertising, recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, rates of pay, and other forms of compensation.