Regional Director In-Home Sales-Washington DC Metro
Washington, DC, United States
Director of Shop-at-Home Sales and Services
Key member of the sales leadership team, Director of Shop-at-Home (SAH) is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers and collaborating with other senior managers, he/she will develop and implement systems and processes that support rapid growth of this business. He/she must be a good recruiter and manager of outside sales people and have excellent communication skills.
Key Responsibilities
Recruit, manage and drive growth of shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners)
Actively recruit and on-board outside contractors with experience in window treatments
Work with merchandising and marketing to develop programs, tools that improve BTG Partners performance
Work with business support groups to provide ongoing operation support to BTG partners
Work with installation managers to build installation network and maintain excellent service levels in remote markets
Help identify and qualify installers as needed
Measure installation service levels
Work with stores leadership to identify additional opportunities for BTG Partners Program
Key Requirements
Bachelors in business or related field
10+ years experience including:
Operating experience in retail or multi-location service business
In-home sales and management experience
Experience managing 3rd-party service providers
Strong interpersonal and communication skills
High energy and strong motivation skills
Very strong customer service, problem-solving and follow-up skills
Ability to identify root causes and solve issues with a high sense of urgency
Ability to build cross-functional relationships
Experience working independently, but also as part of a team
Integrating senior manager into the existing business and culture is critical. We will work with him/her to develop an integration plan that sets up the new manager for success at BTG.
Development plan will be individualized, and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.
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