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Inspiroz
New York, NY, United States
Company Background: Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, softw
Job Source: InspirozWin (Women In Need)
New York, NY, United States
Job Title: IT Service Desk Analyst Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and
Job Source: Win (Women In Need)D1 A
New York, NY, United States
Day One AgencyCampaign Magazines Agency of the Year and PRovoke Medias Creative Agency of the Yearis hiring! Were looking for a Front Desk Associate to join our rising team. The right candidate will be reliable, hard-working, and able to handle a variety of tasks simultaneously while also delivering exceptional service to visitors and Day One team
Job Source: D1 ACity of New York
New York, NY, United States
Company Description Job Description Note: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager (CSM), or any other permanent administrative/managerial title eligible for title change to the Computer Systems Manager title as per the Personnel Rules and Regulatio
Job Source: City of New YorkLittle Flower Inc
Brooklyn, NY, United States
A Career at Little Flower: Little Flower Children and Family Services of New York is a nonprofit organization that has worked to improve the well-being of children, youth, families, and people with developmental disabilities across New York City and Long Island since 1929. Our staff of more than 500 provides prevention services, foster care, resid
Job Source: Little Flower IncCity of New York
New York, NY, United States
Company Description Job Description The Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller's Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development,
Job Source: City of New YorkCity of New York
New York, NY, United States
Company Description Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE TITLE The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty an
Job Source: City of New YorkCity of New York
New York, NY, United States
Company Description Job Description NOTE: All applicants must be current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or Computer Operations Manager. Please clearly state your permanent civil service title on your resume and cover letter. The Office of the Comptroller's Bureau of Information S
Job Source: City of New YorkNew York, NY, United States
Join our dynamic team at Navan, in the heart of New York City, as an IT Support Manager. We are a tech-forward-thinking company committed to innovation and excellence, seeking a leader to manage a global IT Support team.
Position Overview: The IT Support Manager will be responsible for overseeing the daily operations of our IT Support team, ensuring efficient resolution of technical issues, developing and improving policies and procedures, and providing exceptional service to our end-users. The ideal candidate will possess strong leadership skills, a deep understanding of IT systems, and a passion for problem-solving.
What You'll Do:
Team Leadership:
Manage and mentor the IT Support team, fostering a collaborative and high-performance environment.
Conduct regular performance reviews, provide feedback, and identify training opportunities for team members.
Technical Support:
Oversee the troubleshooting, diagnosis, and resolution of hardware, software, and network issues.
Ensure timely and effective support is provided to all users, maintaining high levels of customer satisfaction.
Process Improvement:
Develop and implement IT support policies, procedures, and best practices to enhance service delivery.
Identify areas for improvement and drive initiatives to optimize efficiency and effectiveness.
Project Management:
Lead and manage IT projects, ensuring they are completed on time, within scope, and within budget.
Coordinate with other departments to ensure seamless integration of IT solutions.
Partner with IT leadership on business and strategic initiatives
Vendor Management:
Manage relationships with external vendors and service providers, ensuring quality and cost-effective services.
Negotiate contracts and service agreements to meet the company's needs.
Reporting and Documentation:
Maintain accurate records of IT support activities, incidents, and resolutions.
Prepare regular reports on team performance, system status, and key metrics for senior management.
What We're Looking For: Minimum of 5 years of experience in IT Support, with at least 2 years in a managerial or supervisory role.
Strong technical knowledge of hardware, software, and network systems.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage and prioritize multiple tasks in a fast-paced environment.
Experience with ITIL or other IT service management frameworks is a plus.
Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified IT Professional) are highly desirable.
Bachelor's degree in Information Technology, Computer Science, or a related field is a huge plus.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$101,250-$173,000 USD
Email Alert for Manager, IT Support (New York City, on-site) jobs in New York, NY, United States
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