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Saicon Consultants, Inc.
Palo Alto, CA, United States
University IT Service Desk Analyst Location:Stanford, CA Posted On: 05/22/2024 Requirement Code: 68439 Requirement Detail **Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day) Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, co
Job Source: Saicon Consultants, Inc.LeadStack Inc.
Palo Alto, CA, United States
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world. T
Job Source: LeadStack Inc.Maxonic
Stanford, CA, United States
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a University IT Service Desk Analyst Job Description: Job Title: University IT Service Desk Analyst Job Type: Contract Job Location: Stanford, Stanford, CA - 94305 USA Work Schedule: On-site Pay rate: $30.40-$3
Job Source: MaxonicTalent Software Services
Stanford, CA, United States
Description: **Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day) Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record th
Job Source: Talent Software ServicesManpower Group Inc.
Redwood City, CA, United States
Job title: University IT Service Desk Analyst Contract on W2 for a duration of 12+ months (Possibility for extensions) Work type HYBRID from Redwood City CA but need to be onsite for training. Pay budget - $25 - $31/hr on W2 Top 3 requirements to hire? Customer service, phones (we’re a call center), and critical thinking skills. Experience wi
Job Source: Manpower Group Inc.Experis
Redwood City, CA, United States
Job title: University IT Service Desk Analyst Contract on W2 for a duration of 12+ months (Possibility for extensions) Work type HYBRID from Redwood City CA but need to be onsite for training. Pay budget - $25 - $31/hr on W2 Top 3 requirements to hire? Customer service, phones (we're a call center), and critical thinking skills. Experience with Se
Job Source: ExperisTalent Software Services
Palo Alto, CA, United States
Description:**Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day) Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the
Job Source: Talent Software ServicesIntelliswift Software Inc
Stanford, CA, United States
Job Title: IT Service Desk Analyst Duration: 6+ Months Location: Stanford, CA/Hybrid Pay Rate: $30.73 to $31.69/hr. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable
Job Source: Intelliswift Software IncStanford, CA, United States
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Title: IT Service Desk Analyst
Duration: 12 months
Location: Stanford, CA.
Pay Rate: $30.73/Hour
Description:
**Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day)
Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution.
CORE DUTIES:
• Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
• Resolve basic end-user problems, escalate as appropriate.
• Install, upgrade, configure, and solve computing and communication devices and peripherals.
• Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
• Apply security standard methodologies.
• Ensure users are assigned appropriate resources.
• Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Knowledge, Skills, and Abilities:
• Good communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
• Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
• Familiarity with remote desktop tools.
Certifications and Licenses:
• None
PHYSICAL REQUIREMENTS:
• Constantly perform desk-based computer tasks.
• Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Requirements:
Top 3 requirements to hire?
Customer service, phones (we're a call center), and critical thinking skills. Experience with ServiceNow is a plus.
Training: Password reset, duo 2 step, desk phones, order/billing for IT services
Tier 1 Support for the entire University. Support faculty, staff, and students. Pass IT support to IT team, but handles all incoming calls (15-25 calls a day)
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Best Regards,
Mohammed Yousuf
Sr. Recruiter
C.
415-787-8681
E [email protected] A.
611 Gateway Blvd, Ste 120
South San Francisco, CA 94080
W.
www.leadstackinc.com
Email Alert for University IT Service Desk Analyst jobs in Stanford, CA, United States
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