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Vice President Delivery Assurance Services

New Orleans, LA, United States

Vice President Delivery Assurance Services

About the Company

Thriving provider of no-code platform solutions for workflow automation & CRM

Industry

Internet

Type

Privately Held, VC-backed

Founded

2013

Employees

501-1000

Funding

$51-$75 million

Categories

Information Technology & Services

Technology

CRM Solutions

Low & No Code

Automation

Customer Care

International Business

Business Partnerships

Computers

Design Services

Integration Services

IT Management

Français

CRM

Developer Tools

Information Technology

SaaS

Software

Specialties

Customer Relationship Management

CRM

BPM

Business Process Management

Marketing

SaaS

Cloud

Software

Sales

Global

Innovation

Process Improvement

Metrics

Operational Excellence

Accelerate

Growth

ERP

Services

ITIL

Agile

Automation

Project Management

Strategy

Business Development

Lean Six Sigma

Integration

Partnerships

Communication

Customer Experience

Reports

Data Analytics

and Modeling

About the Role

The Company is seeking a VP for Delivery Assurance Services to take full ownership of the development, delivery, and management of the company's delivery assurance services and teams. The ideal candidate will have a robust background in software implementation methodology, professional services, and best practices, with a focus on multiple verticals and methodologies. Key responsibilities for this role include building and optimizing a high-performing delivery assurance services team, leading change management, and providing hands-on coaching and mentoring to foster talent both internally and externally. The VP will also be tasked with attracting and retaining top talent, developing a strong employer brand, and managing budgets to drive cost efficiencies. Additionally, the role involves expanding the catalog of advanced supporting services to maximize customer value and engaging with the broader community of partners, analysts, prospects, and customers.Applicants should be seasoned software implementers with experience across various business sizes and implementation frameworks. A minimum of 5 years' experience leading a global services team is required, along with a proven track record of crafting scalable offerings for customers in both self-managed and SaaS environments. The role demands a leader with expert communication and presentation skills, a creative and innovative mindset, and experience in training and development. Global experience across different regions, time zones, and cultures is a plus. The successful candidate will be instrumental in the company's growth, with a focus on delivering a high standard of service and ensuring the success of the client base.

Hiring Manager Title

Chief Customer Officer

Travel Percent

Less than 10%

Functions

Information Technology

Operations

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