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TDCX Inc.
Washington, DC, United States
**Job position** **Customer Service Specialist - GMB Vietnam** Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** * Attractive remuneration, great perks, and performance incentives * Comprehensive medical, insurance, or social security cov
Job Source: TDCX Inc.TDCX Inc.
Washington, DC, United States
**Job position** **Customer Service Specialist - GMB Vietnam** Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** * Attractive remuneration, great perks, and performance incentives * Comprehensive medical, insurance, or social security c
Job Source: TDCX Inc.TDCX Inc.
Washington, DC, United States
**Job position** **Assistant Customer Service Specialist** We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today! **Top Reasons to work with TDCX** Attractive Remuneration Comprehensive Medical Care and Insurance Coverage Premium and Instagrammable Workspaces Engagement and
Job Source: TDCX Inc.TDCX Inc.
Washington, DC, United States
**Job position** **Assistant Customer Service Specialist** We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today! **Top Reasons to work with TDCX** Attractive Remuneration Comprehensive Medical Care and Insurance Coverage Premium and Instagrammable Workspaces Engagement and
Job Source: TDCX Inc.Navy Mutual
Arlington, VA, United States
The primary role of the Customer Service Specialist is to research and resolve member issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person; provide excellent service in a timely, professional, and courteous manner. Document all interactions and member feedback in the Customer Relationship Management ("
Job Source: Navy MutualNavy Mutual
Arlington, VA, United States
**Customer Service - Customer Service Specialist** Arlington, VA, USA Req #66 Thursday, January 27, 2022 Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our teams efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outst
Job Source: Navy MutualHeartline Fitness
Rockville, MD, United States
As a Customer Service Specialist you will be responsible for taking care of Heartline Fitness Systems customer success standards, the incoming calls/emails, web and technician requests. As a Customer Service Specialist, you will be trained in all aspects of the service support operations and the customer journey. Heartline Fitness Systems uses an a
Job Source: Heartline FitnessBanner Corp
Washington, DC, United States
** Customer Service Specialist** **Job Category****:** Mortgage Loan Operations **Requisition Number****:** CUSTO004670 Showing 1 location **Job Details** **Description** **Customer Service Specialist Opportunity Overview** **What we offer** * Excellent starting salary plus incentives * Comprehensive employee benefits package, including medical, de
Job Source: Banner CorpWashington, DC, United States
**Job position**
**Customer Service Specialist - GMB Vietnam**
Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
**Top Reasons to work with TDCX**
* Attractive remuneration, great perks, and performance incentives
* Comprehensive medical, insurance, or social security coverage
* Premium workspaces
* Engaging activities and recognition programs
* Strong learning and development plans for your career growth
* Positive culture for you to #BeMore at work
* Easy to locate area with direct access to public transport
* Flexible working arrangements
* Be coached and mentored by experts in your field
* Join a global company with 25 years of experience and more than 270 industry awards
Provide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Possesse strong time management skills and motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of the supporting market.
We serve some of the worlds best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
Email Alert for Customer Service Specialist - GMB Vietnam Malaysia jobs in Washington, DC, United States
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