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Google LLC
Chicago, IL, United States
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Chicago, IL, USA; Mountain View, CA, USA; Los Angeles, CA, USA; San Francisco, CA, USA; Washington D.C., DC, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 2 year
Job Source: Google LLCMarsh & McLennan Companies, Inc.
Chicago, IL, United States
Company: Description: This position will play a role across our six service pillars, Business Transformation, Reporting & Analytics, Sales & Financial Operations, Talent Strategy and Corporate Development. The colleague will be trusted with practice level strategic projects with a focus on our core talent initiatives, such as helping to manage ou
Job Source: Marsh & McLennan Companies, Inc.Tempus
Chicago, IL, United States
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus has developed novel technology that generates, collects, structures, and analyzes vast amounts of data and merges with the power of AI; we c
Job Source: TempusTempus, Inc.
Chicago, IL, United States
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus has developed novel technology that generates, collects, structures, and analyzes vast amounts of data and merges with the power of AI; we c
Job Source: Tempus, Inc.PatientPoint
Chicago, IL, United States
Location: Cincinnati Schedule : Hybrid (3 days in office/ 2 days at home) Job Summary We are seeking an Associate Customer Strategy Lead within our Strategy & Insights team. As an Associate Lead, you will work alongside a Customer Strategy Lead as Sales support and a customer point of contact with the Strategy & Insights team, communicating with
Job Source: PatientPointPatientPoint, LLC
Chicago, IL, United States
Join PatientPoint to be part of a dynamic team committed to empower better health . As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Locatio
Job Source: PatientPoint, LLCPatientPoint
Chicago, IL, United States
Join PatientPoint to be part of a dynamic team committed to empower better health . As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Locatio
Job Source: PatientPointPatientPoint®
Chicago, IL, United States
Join PatientPoint to be part of a dynamic team committed to empower better health . As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Locatio
Job Source: PatientPoint®Chicago, IL, United States
GoHealth Intro: GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.
Why Apply: As an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.
Our #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.
We also understand that you may not check every box in our requirements list -- most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!
About the role:
We are looking for a Customer Operations Strategy Associate, who is a team player, driven, highly analytical, and has a history of implementation success. Reporting to the VP of Operations, you will be the driver for operations, analytics, and strategy across GoHealth with a primary focus on the customer operations team. You will collaborate with key stakeholders from internal business units and external partners to help create a best-in-class experience for our members.
About the team:
The GoHealth Customer Operations team interacts with hundreds of thousands of GoHealth members with the goal of improving member experience and satisfaction with products purchased from GoHealth.
What you’ll do:
Obtain a deep understanding of our processes and technology stack across the entire funnel to ensure a smooth transition of members through our sales funnel and to the customer operations team post sale
Gather and analyze data, formulate and test hypotheses, synthesize findings, and develop go-forward plans aimed at increasing member engagement, managing member churn, and increasing customer lifetime value
Collaborate with members of the marketing, sales, technology, finance, data science, and commercial teams to define and achieve KPIs and identify areas for improvement
Introduce and manage change within the team, especially as it relates to various process improvement initiatives
Display a willingness to dig into data, take risks, experiment, and be prepared to learn from it
Develop external partner-ready materials with minimal review from senior leaders
Display proficiency in summarizing multiple data sources into digestible insights for executive audiences
What we’re looking for:
Bachelor’s degree (preferred)
3+ years of work experience in business operations, consulting, marketing, statistics or analytics
A creative approach to problem solving; comfortable thinking in a “scrappy” way to deliver short term wins and insights, while working towards broader goals
Comfort with ambiguity, significant autonomy, and a fast-paced environment; must be comfortable with pivoting quickly with changing requirements and priorities
Expert at project management, able to independently manage multiple projects at various stages at one time
Demonstrated ability to lead cross-functional projects; strong communication skills and experience with working cross-functionally across various teams
Strong analytical, problem solving, and multi-tasking skills
A “love” for data – ability to manipulate data and use metrics to drive business results
Location: Chicago, IL
Perks/Benefits:
Open vacation policy.
401k program with company match.
Medical, dental, vision, and life insurance benefits.
Flexible spending accounts.
Subsidized gym memberships.
Subsidized lunch program.
Commuter and transit benefits.
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Email Alert for Strategy Associate, Customer Operations jobs in Chicago, IL, United States
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