Service Advisor

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

Greet customers in a timely, friendly manner and obtain pertinent vehicle information

Actively promote and build rapport with the customer

Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications

Generate and provide customer with a complete and accurate estimate of repair

Establish and communicate completion time of repair with customer and technician

Answer incoming service calls

Maintain and schedule service appointments

Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)

Strictly follow the manufacturer's warranty guidelines and procedures

Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores

Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Must be able to manage in a fast paced work environment with limited supervision

Must have great customer service, phone and computer skills

Previous automotive Service Advisor experience heavily preferred

Must be a minimum of eighteen years of age

Must have a valid driver's license

Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

Weekly pay

$60,000-$140,000 annually

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax-free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Pet Insurance

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

Technician Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Employee referral program with bonus opportunities

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