Service Advisor

Service Advisor Department: Service

Employment Type: Full Time

Location: Vermeer All Roads - Annapolis Junction

Description Service Advisor

Annapolis Junction, MD | Vermeer All Roads

Vermeer All Roads in Annapolis Junction, MD is hiring a Service Advisor to serve as the first point of contact for our service department. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys working around heavy equipment. You’ll coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.

Compensation

Base salary plus commission (based on experience) up to $70,000 a year!

Full-time, Monday-Friday schedule

Benefits Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment

401k with company contribution

Paid time off

Company paid holidays

Tuition Reimbursement program

Employee referral bonus program

Responsibilities Provide excellent customer service and act as liaison between customers and the dealership

Schedule service appointments and prepare accurate estimates

Advise customers on maintenance based on manufacturer specifications

Create, update, and document repair and work orders

Maintain strong customer relationships to drive retention and referrals

Proactively update customers on repair status, estimate changes, and pickup timing

Perform other duties as assigned

Qualifications High School Diploma or GED

Valid driver’s license

Previous service writing/advisor experience required

Heavy-duty or heavy-equipment experience preferred

Strong customer service, multitasking, prioritization, and efficiency skills

Work Authorization All Roads does not provide H1-B sponsorship.

AAP / EEO Statement All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be provided unless they impose undue hardship.

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