SERVICE ADVISOR

Jim Coleman Honda is hiring a Service Advisor!

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be someone who enjoys working with people and possesses a passion for helping others. Are you looking for a rewarding challenge? Are you looking for a change of scenery? Are you looking for a company that recognizes your hard work? Look no further!

Leadership has an open‑door policy and is very supportive!

Responsibilities

Provide timely updates

Assist customer with needs/requests

Greeting customers at the service lane

Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop‑off, and vehicle pick‑up.

Requirements

Proven experience as service advisor to maximize profit

The ability to see the service experience through the eyes of the guest

A "whatever it takes" mindset

Tech savvy with working knowledge of computer systems and databases

Able to balance a customer‑oriented and a results‑driven approach

Patient and comfortable dealing with customers

Professionalism and outgoing personality

Excellent communication and interpersonal skills

Outstanding organizational and multi‑tasking abilities

Willing to learn and take direction

3+ years experience with Honda

Benefits

Health insurance (medical, dental and vision)

401(k)

Paid vacation

SSL (sick leave)

Paid holidays

Applicants have rights under Federal Employment Laws

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla

Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)

Jim Coleman Automotive is a 3rd generation family‑owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. We provide opportunity for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area!

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