Office Support Specialist I_

Boston

*_About the Organization:_* The Division of Standards (DOS), an Agency within the Office of Consumer Affairs and Business Regulation (OCABR), is responsible for enforcing the accuracy requirements and other standards relating to commercial weighing and measuring devices and their use in the sale of food, fuels and other products. It regulates the sale of gasoline and sets standards for lubricating oils and antifreeze, including the inspection of all fuel dispensing equipment. It determines the standards for accuracy of clinical glass thermometers, tests and approves coin operated devices, licenses auctioneers, promoters, transient vendors, peddlers, motor fuel and oil retailers and registers auto damage repair shops. The Division also enforces the item pricing law and the unit pricing regulations, issues waivers to retail food and grocery stores and enforces the scanner accuracy requirements in all retail stores. The Division is also responsible for enforcing licensing requirements for over ten thousand licensees. The Division of Standards is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Standards values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Division of Standards is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. *_About the Role:_* The Office Support Specialist Iprovidesadministrativesupport for the Division ofStandards. The Office Support Specialist Iassistsinmaintainingelectronic and paper files and related records; receives and processes requestspertaining tothe licenses& registrationsissued by theDivision; produces files & reports responsive to requests;maintains& tracks files on outstanding fines; composes and/or prepares correspondence;answers telephone calls;edits andmaintainsthe Division websiteand performs related work asrequired. *_Duties and Responsibilities:_** *(these duties are a general summary and not all inclusive): * HelppublicandstaffuseDivisionwebsiteandlicensingsoftware. * Receiveandscreentelephonecalls,mail,andemails;answer and/orreferinquiries toappropriatepartiesforaction. * Composeand/orpreparecorrespondenceand/orreports forthegeneralpublicandlocalofficials. * Fileallofficedocuments;record,assign,andtrackcomplaintsfromthepublic. * MaintainDivision'slicensingrecords. * Maintain accurateand up to date mailing lists oflicensees and the certificationoflocalweights & measuresofficials. * Respondtoinquiriesandcomplaintssubmittedviaemailincluding public records requests. * Process complaintsandmaintaincomplaintsdatabase. * Processlicenseapplications. * SupporttheCommissioner,OperationsManagerandotherstaffwithprojectsasdeemednecessary. * Editandmaintainthe DivisionofStandardswebsite. * MaintainStandardOperatingProceduresforDivisionprocesses. _*Preferred Knowledge, Skills, and Abilities:*_ * Strongorganizationalskills. * Excellentcommunicationandcustomerserviceskills. * Abilitytomulti-task. * Strongclericalabilities. * Absoluteattentiontodetail. * Strongcomputer skills,includingexperiencewithMicrosoftOfficeSuiteproducts. * Dataentryexperience. * Abilityto completetasksefficientlyandeffectivelyinabusyofficeenvironment. * The non-negotiable annual salary for this position is $52,939.90 (NAGE Unit 1, Grade 15A, Step 1).* *_All applicants should attach a cover letter and resume to their online submission for this position._* *First consideration will be given to those applicants that apply within the first 14 days.* Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Administrative Services* **Organization:** **Division of Standards* **Title:** *Office Support Specialist I* **Location:** *Massachusetts-Boston - 1000 Washington St* **Requisition ID:** *240005WD*