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LC Industries
Atlantic Beach, FL, United States
DESCRIPTION: Provide assistance in all customer related matters. Backup and assist Customer Service Representatives. Responsible for all customer related matters. Maintain a positive and friendly demeanor when assisting customers. Able to navigate Axapta to create and release sales orders. Communicate with customers and vendors throughout the entir
Job Source: LC IndustriesSerenity Healthcare, LLC
Jacksonville, FL, United States
Customer Care Specialist Onsite – Jacksonville, FL Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a customer care s
Job Source: Serenity Healthcare, LLCCitizens Property Insurance
Jacksonville, FL, United States
Job Description Essential Functions: Models ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies. Effectively respond via the telephone to concerns of both internal and external customers. Take ownership of each call, handling it until resolution is reached, which
Job Source: Citizens Property InsuranceJacksonville University
Jacksonville, FL, United States
Davis College of Business and Technology Status Full Time/Exempt Job Summary This 9-month Expert-in-Residence position includes responsibilities in teaching, professionaldevelopment, and service. Teaching expectations are up to 18 contact hours per yearand may include face-to-face, hybrid, and/or online delivery. Courses may includeStrategic Lead
Job Source: Jacksonville UniversityTriad Financial Services, Inc.
Jacksonville
Job Description Job Description Triad Financial Services, Inc., is your trusted partner in the world of manufactured & mobile home loans! With more than 60 years of lending experience, we are a top choice for Borrowers, Dealers, Lending Institutions, and Realtors nationwide. Our mission is simple: to be the friendliest, hardest working, and most
Job Source: Triad Financial Services, Inc.Triad Financial Services, Inc.
Jacksonville, FL, United States
Triad Financial Services, Inc., is your trusted partner in the world of manufactured & mobile home loans! With more than 60 years of lending experience, we are a top choice for Borrowers, Dealers, Lending Institutions, and Realtors nationwide. Our mission is simple: to be the friendliest, hardest working, and most service-oriented mobile and manufa
Job Source: Triad Financial Services, Inc.HD Supply
Jacksonville, FL, United States
Working assigned DS/SO RGA queue, requesting RGAs from the vendor, creating returns and call tags/LTL pick-ups. Following up on returns and credits. Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Ma
Job Source: HD SupplyMCI Military Recruitment
Orange Park, FL, United States
POSITION OVERVIEW FULL-TIME CUSTOMER CARE AGENT We are looking for full-time customer care agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong relationship
Job Source: MCI Military RecruitmentJacksonville, FL, United States
Job Description
The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.
Principal Duties:
1. Handle customer calls efficiently and effectively, while providing exceptional customer service
2. Accurately and promptly execute transactions, such as billing inquiries and account changes.
3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.
4. Resolve account delinquency by collecting past due payments as needed
5. Communicate loss mitigation options and decisions to customers
6. Obtain complete and accurate documentation from customers and approved third parties.
7. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population
8. Complete affirmations prior to proceeding to foreclosure if assigned a loan population.
Specifications:
1. Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed.
2. Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred
3. Superior communication skills, in verbal and written communication
4. Effective listening, problem solving and negotiating required.
5. Basic computing skills, including mouse keyboard usage, launching programs, windows navigation.
6. Proven record of dependability with excellent time management and the ability to self-manage.
7. Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.
Customer Care Expert jobs in Jacksonville, FL, United States
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