Vice President of Operations
Los Angeles, CA, United States
As VP of Operations at Paladin Technologies, you will provide local leadership in support of company goals, growing our market share and maintaining the existing business and customer base. The VP of Operations will work strategically and collaboratively with the existing Paladin Technologies leadership to support overall business development, account management, execution of complex technology projects, ensure we are delivering the highest level of service for our ever-growing client base while supporting our highly skilled workforce. You will have full financial accountability and responsibility for the business results of the San Diego branch.
As our VP of Operations, your top priority is to build strong and trusted relationships with our clients and internal stakeholders, while driving and delivering first-class multi-scope projects and services. The VP of Operations will conduct all aspects of their work at Paladin Technologies in accordance with our Company Values: OUR VISION: Innovation through teamwork
OUR MISSION: We are committed to solving complex technology challenges through the power of an innovative team
LEADERSHIP MINDSET: Through a mindset of excellence, innovation, and entrepreneurship, we provide customized solutions for our clients while advancing the industry
PEOPLE DEVELOPMENT: Through our actions of leadership and support, we create an environment for our people to grow to embrace excellence and innovation
TEAM: Together everyone achieves more through our commitment of accountability, respect, effective communication, and collaboration
CLEINT FOCUSED: We make it easy for our clients to receive exactly what they expect because we are listening
Position Responsibilities: Responsible for delivery of scope of services for our clients across Southern California and across the country
Manage P&L of the operations & service departments to maximize efficiency and profitability.
Build and maintain relationships with external clients and internal partners, ensuring effective communications with all stakeholders
Work with sales team to establish service and maintenance agreements for our key clients
Control costs and maximize productivity through the implementation of best practices and standard processes
In cooperation with the leadership team, develop reporting metrics from our service ticketing and financial accounting systems
Deliver on all aspects of our service level agreements including field service technical support, preventative maintenance, emergency response and reporting functions
Plan, organize, direct, and control staffing levels and utilization rates to ensure that all projects are delivered on time, on budget and to a high-quality standard.
Accountable for maintaining technical labour schedule to ensure optimal utilization of resources, and re-allocate resources as required to accommodate business & project priorities.
Communicate with Project Management and Estimation teams to evaluate all current and upcoming project work for required quantity and skillset of technical labour and office support.
Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability.
Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements
Conduct performance management throughout the year including annual performance evaluations and compensation planning for department
Partner with HR to ensure the right people are hired, trained, and supported throughout their career with Paladin Technologies
Communicate the Paladin Technologies brand identity, values, and positioning in our Southern California Group that supports company alignment
Required Qualifications: 10 or more years’ experience as an Operations Leader overseeing complex technology projects
Previous and progressive experience in Project Management and Project Management leadership
Post-secondary education (Diploma or bachelor’s degree in management desirable)
Experience in project planning, risk management, cost / schedule management, and methods of analysing and reporting project performance on financial and other KPI’s as demonstrated by 5 years of relevant experience
A valid California Driver’s License and ability to pass pre-employment screens
Preferred Qualifications: Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
Previous experience in Business Development or General Management
Experience with “enterprise” security solutions such as Genetec, Lenel, Milestone, Motorola
Previous direct commercial sales, estimating, or design experience
Project Management Professional (PMP) certification
Experience with Microsoft Dynamics 365 a plus
Professional Competencies: Ability to advance business objectives in a consultative manner with line and support management.
Ability to make independent decisions related to the day to day operations.
Ability to operate in a collaborative work environment.
Excellent negotiating skills.
Excellent interpersonal skills including customer service skills
Strong organizational skills
Ability to multi-task while working under deadlines and time constraints
Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
Ability to interact effectively at all levels and across diverse cultures. Ability to function as an effective team member.
Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
High degree of discretion and confidentiality
Salary Range: $180,000 - $220,000 DOE
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually minimal. Travel for this position is estimated at up-to approximately 10-20%.
BENEFITS:
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays. Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.
Are you legally authorized to work in the US? *
If you were referred to Paladin Technologies, please share the name of the employee who referred you.
What are your salary expectation for this role
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever hadsuch a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance usedisorder (not currently usingdrugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heartdisease
Celiac disease
Cerebral palsy
Deaf or serious difficultyhearing
Diabetes
Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome
Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports
Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS)
Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities
Partial or complete paralysis (anycause)
Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema
Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr