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Indymca
Indianapolis, IN, United States
Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America Job Description Posted Tuesday, February 13, 2024 at 5:00 AM | Expires Thursday, March 14, 2024 at 3:59 AM Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our
Job Source: IndymcaVersiti, Inc.
Indianapolis, IN, United States
Team Lead Contact Center Job Locations US-IN-Indianapolis ID 2024-9822 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we
Job Source: Versiti, Inc.Navient
Indianapolis, IN, United States
Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, peo
Job Source: NavientNelnet
Indianapolis, IN, United States
Nelnet Managing Director- Contact Center (In Office) Indianapolis , Indiana Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions,
Job Source: NelnetCSL Behring LTD
Indianapolis, IN, United States
Responsibilities: Mgr Center • Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. • Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing inv
Job Source: CSL Behring LTDLeidos Inc
Indianapolis, IN, United States
Description Leidos has an opportunity for a Team Leader to join our Federal Housing Authority (FHA) mortgage call center based at our Albuquerque, NM office location. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sust
Job Source: Leidos IncCenterWell
Indianapolis, IN, United States
Become a part of our caring community and help us put health first The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine an
Job Source: CenterWellSodexo Live
Indianapolis, IN, United States
If you are passionate about delivering outstanding service and thrive in a fast-paced, dynamic environment, then we invite you to join us as a Beverage Supervisor at Lucas Oil Stadium. Your skills and commitment will be celebrated, and you will have the opportunity to be a part of the thrilling world of sports and entertainment in one of the na
Job Source: Sodexo LiveIndianapolis, IN, United States
Guitar Center is currently seeking a Contact Center Supervisor!
The Contact Center Supervisor is responsible for creating a motivating environment by leading, mentoring, and developing associates. The Supervisor will oversee and coordinate activities of staff to ensure Contact Center and customer satisfaction objectives are met.
Contact Center Supervisor
* Oversees daily direction and communication of Contact Center associates so that customer contacts are answered in a timely, efficient, and knowledgeable manner.* Coach & develop associates through appropriate training and other resources; creates and maintains a fun & productive work environment.* Monitor standards, metrics, and performance criteria, to continuously improve productivity. Analyze key KPIs and ensure the appropriate metrics are being met, and preferably exceeded.* Ensure adherence to sales methodologies and scripts are being followed to maintain a competitive edge.* Prepare and present documentation for quality assurance reviews, performance improvement, and performance appraisals in a timely manner and according to company policy.* Respond to all customer issues in an appropriate, professional manner striving to resolve the issue to the customer's satisfaction.* Continuous improvement mindset to drive advancement of operations, efficiencies, and services to both internal and external customers.* Analytical Skills: Explores information, data, reports, and/or items in order to extract meaningful insights,
which can be used to better understand and improve business performance.* Business Acumen: Understands how the business works including key business drivers, important
company strategies, competition, and financial data impacting the department/organization. Makes
business decisions that support financial targets.* Collaboration: Able to develop cooperation and teamwork while participating in and leading groups,
working toward solutions which generally benefit all involved parties. Proven cross-functional team
participation capabilities. Able to work effectively with internal and external partners to accomplish goals.* Customer Focus: Able to understand and focus on the customer experience when designing services and
processes. Able to establish and maintain effective relationships with customers and gain their trust and
respect.* Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness
and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and share both
responsibility and accountability.* Interpersonal Communication: Able to communicate with diverse people in a clear, concise, and courteous
manner through multiple methods, including verbal and written. Caters messages to specific audiences.
Demonstrates respect to others, surroundings, and self.* Initiative: Able to identify opportunities and issues and proactively follow through to capitalize and resolve
them. Takes positive action without necessarily being requested to do so and thinks critically to identify
solutions. Driven by continuous process improvement and creativity.* Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and
achieve goals. Establishes a systematic course of action to achieve an objective. Manages multiple projects
and pays strong attention to detail. Completes tasks thoroughly in a timely manner.* Performance Management: Able to coach and develop skills and capabilities of direct reports to ensure
goals are met. Provides constructive & positive feedback, conducts performance appraisals, and provides
learning and development opportunities.* Project Management: Able to develop and execute strategic project plans that align with organizational
objectives. Coordinates groups of individuals to maximize available knowledge and resources, and follows
through to track progress and ensure timely completion. Identifies methods for improving existing processes,
practices, and procedures.* Technology Skills: Able to navigate technology systems, equipment, and computer programs needed to
fulfill communication, customer service, and business needs & expectations.
* Physical Functions: Sitting required 80% of the time. Walking 10% and standing required 10% of the time, respectively. No
heavy lifting required.* Additional duties as assigned.
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Interim Supervisor, Contact Center jobs in Indianapolis, IN, United States
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