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Michaels Energy- an Inc. 5000 Company
Denver, CO, United States
Who is Michaels Energy? Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses minimize waste and maximize value . Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize utility grid stress and carbon footprints, and keep this big, b
Job Source: Michaels Energy- an Inc. 5000 CompanyMichaels Energy
Broomfield
Job Description Job Description Salary: $75,000 – $89,000 Who is Michaels Energy? Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses minimize waste and maximize value . Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize util
Job Source: Michaels EnergyMichaels Energy
Broomfield, CO, United States
Job Description Job Description Salary: $75,000 – $89,000 Who is Michaels Energy? Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses minimize waste and maximize value . Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize util
Job Source: Michaels EnergyPrimoris Renewable Energy
80011
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Job Source: Primoris Renewable EnergySAIC
Broomfield, CO, United States
Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many
Job Source: SAICDigital Intelligence Systems, LLC (DISYS)
Denver, CO, United States
IT Support Technician (Service Desk) Job details Posted 25 June 2024 Location Denver, CO Job type Contract Reference 916494 Job description Dexian has been engaged to find an IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters lo
Job Source: Digital Intelligence Systems, LLC (DISYS)Dexian - DISYS
Denver, CO, United States
Dexian has been engaged to find an IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters location. The immediate, primary focus is to augment the IT Service Desk and then assist with the large end user hardware replacement initiative
Job Source: Dexian - DISYSCACI International
Denver, CO, United States
Service Desk Technician (Mission) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None Anticipated Posting End: 9/16/2024 You will perform as a Mission Service Desk Technician supporting a 24x7 gove
Job Source: CACI InternationalBroomfield, CO, United States
Who is Michaels Energy?
Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses minimize waste and maximize value. Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize utility grid stress and carbon footprints, and keep this big, beautiful planet in tip-top shape. Our passion is developing long-term client relationships with energy users, utilities, consultants, and partners. This passion combined with our core values of proactive and responsive service, intuitive analysis, collaborative partnerships, and fanatical execution, forms the foundation of our corporate culture.
We're proud to share that Michaels Energy is one of Inc's Best Workplaces of 2024. This award is given to workplaces that foster an environment where employees willingly go above and beyond in their work, advocate for the organization and intend to stay into the future.
What is the role?
Michaels Energy seeks an experienced Lead Service Desk Technician to provide technical assistance to users by answering questions and resolving computer issues for staff members, including printing, software installation, email, and operating systems. The Lead Service Desk Technician will also perform day-to-day maintenance on the network, workstations, servers, software, and services, including support on infrastructure projects. The Lead Service Desk Technician will provide influential leadership, mentorship, and guidance for junior IT staff.
We are looking for someone who enjoys working with customers, wants to solve problems for and be of service to others, and will live our company values. If you have a strong attention to detail and are task-oriented, this is the role for you!
Help Desk
Tier II/Tier III support for help desk tickets
Deliver quick and consistent ticket response
Consult with other IT personnel and third parties to verify the troubleshooting approach
Maintain communications with users until tickets are resolved by providing periodic status updates and estimated completion times
User Assistance Answer user inquiries regarding computer software or hardware operation to resolve problems
Utilize all available resources to research and investigate problems or to provide technical support
Set up equipment for employee use, including installing and configuring operating systems and appropriate software
Provide training to users
Server and Computer Maintenance Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Order replacement supplies and equipment as directed
Manages Azure Active Directory/Active Directory users including setting up new users, email setup, managing security group permissions
Monitor the daily performance of computer systems and logs
Hardware/Software Management Assists with mobile phone management, set up, distribution, and maintenance
Refer major hardware or software problems or defective products to vendors for service
Oversees equipment orders and preparation for delivery to users
Develop training materials and procedures and train users in the proper use of hardware or software
Adapt and configure programs and technology for internal needs
Keep abreast of latest technology and trends
How do you contribute?
After 3 months, you will have.... Learned Michaels' internal processes and business practices
Gained knowledge of IT hardware and software
Responded to and resolved helpdesk tickets
After 6 months, you will have.... Performed routine hardware and software maintenance
Provided guidance and training to junior staff
Contributed to the development of Michaels' IT Service Management system
What are we looking for? Associate Degree in information technology or related field
A minimum of three years of help desk experience
M365, active directory, and corporate technology infrastructure
Ability to provide excellent customer service
5% - 10% travel is required to remote offices and training
Where can you work? Denver, CO
Hybrid in the Denver region
Pay Range
$75,000 - $89,000
Why work for Michaels Energy?
The top reasons Michaels Energy is an awesome place to work, besides helping the world save energy. We Never Stop Learning
Flexible Work Hours
Collaborative
Career Development
Beer Fridays
Fresh Fruit Daily
Wellness Rewards
Fun Company Outings
Michaels Energy Diversity Statement
We strive to build and nurture a culture that is inclusive and welcoming for all employees. We know diversity and inclusion are essential to innovation, a strong work environment and exceptional results. This fits in well with our culture that celebrates the unique, the different, and the individual. For us, this is who are and what we do, not just words in a policy.
Email Alert for Lead Service Desk Technician jobs in Broomfield, CO, United States
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