Sr. Client Success Partner- Sales

Pleasanton, CA, United States

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

About Albertsons Media Collective

Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most.

We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

What You Will Be Doing

The Sr. Client Success Partner (Sr. CSP) is a sales-focused role that is responsible for achieving or exceeding the revenue quota for a book of business (i.e. list of clients) selling our Albertsons Media Collective toolkit to clients. The Sr. CSP is also responsible for strategically building clients’ annual marketing plans to support joint business growth in the categories they represent. They will also be responsible for maintaining client satisfaction with campaigns and programs via outstanding customer service from initial introduction to solution selling to continued growth in the partnership. They will build, nurture, and maintain client relationships through the entire process. They will initially meet with clients to understand priorities, then ensure campaigns are running properly and delivering on expectations. They will work in tandem with their assigned Client Management team member to ensure campaign excellence and best in breed service. They will also identify any additional solutionsbased on relevant upsell opportunities to improve results. We are looking for a strong, collaborative, and driven sales leader who is passionate about clients and excellent customer service, selling performance marketing solutions, and driving joint business with strong ROI’s.

The position is a remote opportunity.

Main Responsibilities

Manage and own entire sales process inclusive of Pipeline Development, Proposal, Negotiation through Close stages with goals to repeat and grow the prior year’s programs along with selling in new products and test-and-learn opportunities.

Accountable for forecasting and consistent financial reporting on a specified book of business.

Build and maintain strong strategic business partnerships and relationships withclients,merchandisingpartners, and other crossfunctional partners.

Frequently meet and consult with clients to understand priorities, ensure campaigns are running properly and hitting objectives, and sharing updates along the way.

Create net-new relationships with clients by proactively hunting prospective contacts that drive new revenue to Albertsons.

Work in tandem with their assigned Client Management team member to ensure campaign excellence and best in breed service in a timely manner.

Develop and drive consistency with processes to provide superior client support and escalate any feedback to internal stakeholders.

Evaluate KPI’s and optimize campaign performance using a data driven approach.

Use data and insights to provide strategic recommendations throughout campaigns and in development of annual plans.

Facilitate and lead quarterly business reviews with key clients and stakeholders

Proactively seek out upsell opportunities

Own the development of strategic plans that align to and support category growth

The salary range is $95,400 to $123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include, medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus.

What We Are Searching For

Bachelor’s degree required. MBA preferred.

7+ years of sales experience in a fast paced, analytical, and client facing role.Running point on the depth and breadth of CPG client relationships and the hunting of new contacts + nurturing the relationships that result in long-term growth for the organization.

Previous experience working at or with a Retail Media Network preferred but not required.

Working with CPG or Agency supporting a CPG experience required.

Strong track record of consistently over-achieving sales quota/goals.

Track record of creating opportunities/leads that result in closing sales (strong close ratio).

Advanced knowledge (3+ years) of all aspects of digital advertising and/or shopper marketing, onsite and/or offsite media, in-store marketing, DOOH, and/or publishing with an ability to layer that knowledge to produce meaningful insights and planning for our clients’ business objectives.

Experience working a data-driven marketing approach, leveraging purchased-based data to develop strategies and tactical recommendations to achieve client’s goals.

Strong collaborator and ability to build strategic and trusting client partnerships.

Strong track record of executing successful collaborations across internal and external teams with the purpose of achieving either client or internal business goals.

A history of critical thinking with an ability to tackle unique programs and projects with a positive and problem-solving mindset

Extensive experience and proven track record of selling, building, and executing annual plans.

Strong leadership, collaboration, and strategic skill sets based on previous experience.

Seasoned in strategic planning, overcoming objections, expanding client contacts and revenue, and building rock solid relationships internally and externally.

Positive, people-oriented, and energetic attitude with a willingness to learn.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4)

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