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Acro
Quincy, MA, United States
IT Help Desk Location: Quincy, MA 02171( Onsite ) Job Description: Provide modern smartphone and tablet technology for health and human services workers across the state. Place orders for mobile devices, accessories, and services as needed the Executive Office of Health and Human Services and child agencies. Enforce mobile device policies and proce
Job Source: AcroBoston University
Boston, MA, United States
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityBoston University
Boston, MA, United States
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityBoston University
Boston
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityPTP
Norwood, MA, United States
The Help Desk Analyst supports client end point devices in a variety of manners providing desktop support for end user applications such as Microsoft's 365 suite, video conferencing applications (Zoom, WebEx, Teams, Slack, etc.), provides first level support for network, server, and virtual environments for both on-premises and cloud infrastructure
Job Source: PTPPTP
Norwood, MA, United States
The Help Desk Analyst supports client end point devices in a variety of manners providing desktop support for end user applications such as Microsoft's 365 suite, video conferencing applications (Zoom, WebEx, Teams, Slack, etc.), provides first level support for network, server, and virtual environments for both on-premesis and cloud infrastructure
Job Source: PTPCapstone IT Staffing
Boston, MA, United States
IT Help Desk Support Specialist JOB-4332 Location : Onsight M-Fri; Canton, MA Employment Type: 4-month Contract Compensation: $28-$35/hr.+, Based on experience *Note: For this position, we are unable to provide visa sponsorship and unable to work with 3rd parties . * Capstone IT is assisting our client, a leading insurance company, in hiring a H
Job Source: Capstone IT StaffingCapstone IT Staffing
Boston, MA, United States
IT Help Desk Support Specialist JOB-4332 Location : Onsight M-Fri; Canton, MA Employment Type: 4-month Contract Compensation: $28-$35/hr.+, Based on experience *Note: For this position, we are unable to provide visa sponsorship and unable to work with 3rd parties . * Capstone IT is assisting our client, a leading insurance company, in hiring a
Job Source: Capstone IT StaffingMilton
Job Description Job Description Job Summary
Support the effective operation of the Credit Union's IT systems and devices, providing daily Tier 1 support: diagnose, identify, and resolves problems; consult with outsourced technology providers and escalate high level technical issues. Assist with technology and operational projects. Provide end user training as requested. Backup the monitoring of the Credit Union's security systems and alerts. Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes. All responsibilities are to be performed in compliance with TCU standard operating procedures, TCU policies, applicable state and Federal regulations and applicable state and federal law, as well as according to TCU's Core Values and Performance Standards.
Essential Responsibilities
Implement industry best practices and policies based on expert knowledge and organizational needs.
Identify, research, and seek resolve a variety of complex end user technical problems; provide user training as needed or requested.
Deliver high-quality customer service by addressing inquiries, concerns, and complaints in a professional and courteous manner.
Develop documentation/instructions for standard operating procedures.
Collaborate with users and IT staff to determine and develop specific information systems requirements and processes.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, patches, and repairs.
Perform installation, setup, configuration, and troubleshooting for PCs, mobile devices, and various peripherals.
Assist in the implementation of systems which may include applications, databases, networks, and related systems.
Assist in developing long-term strategies and capacity planning to meet future needs.
Implement and support Microsoft related technologies: Windows Server & Desktop, SQL, Office 365, Intune, Duo, etc.
Interact with vendors to support customer's specific line of practice management applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, and other remote access packages.
Review remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Backup the monitoring of the Credit Union's security systems and alerts.
Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes.
Learn continuously by attending industry seminars, webinars and other training programs. Ensure licenses are properly maintained.
Timely completion of own performance evaluation.
Other duties related to TCU's operations or mission as assigned.
Required Experience & Skills
At least 2 years' experience as an IT Help Desk Specialist or a similar role.
Strong knowledge of computer hardware, operating systems, and software applications.
Proficient in troubleshooting hardware and software issues on desktops, laptops, printers, and peripherals.
Basic understanding of networking principles and protocols.
Familiarity with remote support tools and techniques.
Excellent communication and interpersonal skills, with the ability to provide technical assistance in a clear and concise manner.
Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
Ability to work timely and independently and prioritize multiple and possibly conflicting tasks.
Customer service-oriented mindset with a focus on providing a positive user experience.
Detail-orientation with strong documentation and record-keeping abilities.
Ability to manage and resolve conflicts or difficult situations with end-users.
Knowledge of mobile devices, such as smartphones and tablets preferred.
Ability to adapt to changing technologies and learn new software applications quickly.
Ability to work flexible and weekend hours as needed.
Previous experience in a financial institution preferred.
Required Education, Training, Certifications or Licensing
High School diploma, GED, or foreign country equivalent.
Post-secondary coursework in Computer Information Systems, management information systems, information technology or a related field preferred.
Appropriate technical certifications (A+, MCSA, Etc.) preferred.
Job Posted by ApplicantPro
Email Alert for IT Help Desk Specialist jobs in Milton
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