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Health Partners Plans
Philadelphia, PA, United States
Why Choose Jefferson Health Plans? We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children's Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges,
Job Source: Health Partners PlansHueman PE Talent Solutions
Chadds Ford, PA, United States
Job Description Job Description Lympha Press is hiring a Patient Engagement Specialist for their Chadds Ford PA office! Lympha Press is an industry-leading and award-winning organization specializing in home compression therapy products. As a Patient Engagement Specialist you will coordinate all aspects of patient case development and equipment
Job Source: Hueman PE Talent SolutionsJefferson Health Plans
Philadelphia, PA, United States
Why Choose Jefferson Health Plans? We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, a
Job Source: Jefferson Health PlansVitable Health
Philadelphia, PA, United States
[Full Time] Member Engagement Specialist at Vitable Health (United States) | BEAMSTART Jobs Member Engagement Specialist Vitable Health United States Date Posted 31 Oct, 2022 Work Location Philadelphia, PA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work Yes Stock Options No
Job Source: Vitable HealthThe Behavioral Wellness Center at Girard
Philadelphia, PA, United States
Job Description Job Description $1000.00 Sign on Bonus We are seeking a Full-time Outreach & Engagement Specialist to Join Our Team! The Behavioral Wellness Center At Girard, located in the heart of North Central Philadelphia, is a long-standing behavioral health facility that serves a diverse, under-served patient population. We offer a
Job Source: The Behavioral Wellness Center at GirardHEALTH FEDERATION OF PHILADELPHIA
Philadelphia, PA, United States
Job Details Level Entry Job Location Float - Philadelphia, PA Position Type Temporary/Full Time Education Level High School Job Shift Day Description Equal Opportunity Employer The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and co
Job Source: HEALTH FEDERATION OF PHILADELPHIAMaternity Care Coalition
Philadelphia, PA, United States
Job Description Job Description Organizational Summary Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of preg
Job Source: Maternity Care CoalitionRUFFALO NOEL LEVITZ
Philadelphia, PA, United States
Job Details Job Location Philadelphia PA - Philadelphia, PA Description RNL is seeking talent to lead the fundraising efforts of a dedicated Engagement Center in Philadelphia. The Engagement Center Manager oversees digital and traditional outreach to alumni, parents, and friends of the university, leveraging RNLs engagement platform to deliver
Job Source: RUFFALO NOEL LEVITZDevon, PA, United States
Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
Essential Job Responsibilities
1. Handles incoming service calls from customers including but not limited to:
a. existing deposit and loan account inquiries ,
b. account maintenance requests, including name and address changes
c. Online Banking and Mobile Banking access issues and inquiries,
d. Online BillPay and Mobile Deposit inquiries,
e. debit card transaction inquiries, hot cards, replacements, and new card account opening
f. details on rates and promotional offerings ,
g. general “switchboard” type transfers to other employees, departments
h. calls transferred from the integrated voice response system
2. Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients).
3. Makes outbound client service and support calls.
4. Initiates and actively participates in client conversations to determine and appropriately address client needs.
5. Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
6. Participates in several departmental sales contests per year in support of sales referral goals.
7. Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis.
8. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises).
9. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge.
Bona Fide Occupational Qualifications
1. High school diploma or equivalent is required.
2. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required.
3. Proficient computer skills and ability to learn company utilized systems is required.
4. Ability to work day, evening, and weekend hours, with possible shift changes, is required.
5. May be eligible for Telecommuting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Engagement Center Specialist I jobs in Devon, PA, United States
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