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Planet Fitness
Seattle, WA, United States
Job Details Job Location 406 North Seattle - Seattle, WA Position Type Part Time Salary Range $19.97 - $19.97 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their
Job Source: Planet FitnessS & K Technologies
Port Orchard, WA, United States
The IT Service Desk position will provide customer service for Government clientele in a forward-facing environment at the IT Support Counter. Assist end-users with troubleshooting non-functioning computers, printers, tablets, cellphones, & various other IT equipment. Maintain the printer consumable program through usage metrics and inventory manag
Job Source: S & K TechnologiesInsight Global
Bothell, WA, United States
A client is looking for a Service Desk Associate in Washington. This individual will act as a first point of contact supporting all of internal company employees for information systems user problems. They will also respond to routine hardware/software problems and complete tickets through Service Now. Ideally this person will be technically savvy,
Job Source: Insight GlobalUniversity of Washington
Seattle, WA, United States
Req #: 232140 Department: UW BOTHELL Posting Date: 03/27/2024 Closing Info: Open Until Filled Salary: $8,334 - $8,834 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.
Job Source: University of WashingtonInfojini
Seattle, WA, United States
•Receive requests through the tracking system via email, phone, chat, service ticket for assistance on desktop and computer related problems including network, hardware, software, peripheral, phone, and related equipment; determine severity of problems, troubleshoot, resolves, or refers to appropriate technical staff, as appropriate, trains users i
Job Source: InfojiniMacDonald-Miller Facility Solutions
SeaTac, WA, United States
At MacDonald-Miller Facility Solutions("MacMiller") we. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across15offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well
Job Source: MacDonald-Miller Facility SolutionsThe Seattle Times
Seattle, WA, United States
The Seattle Times is seeking a creative, motivated, and positive Service Desk Analyst that thrives in a self-managed work environment. The Service Desk Analyst is the single point of contact for our internal business partners seeking assistance and support with the company’s intranet, desktop devices, and all business applications. This person will
Job Source: The Seattle TimesUniversity of Washington
Seattle, WA, United States
Req #: 233542 Department: UW FACILITIES: BUSINESS INNOVATION & TECHNOLOGY Appointing Department Web Address: https://facilities.uw.edu/ Posting Date: 04/24/2024 Closing Info: Open Until Filled Salary: $6,308 - $6,720 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete
Job Source: University of WashingtonSeattle
The Seattle Times is seeking a creative, motivated, and positive Service Desk Analyst that thrives in a self-managed work environment. The Service Desk Analyst is the single point of contact for our internal business partners seeking assistance and support with the company’s intranet, desktop devices, and all business applications. This person will triage issues and follow through to ensure complete resolution.
The Service Desk Analyst commits to delivering an outstanding customer experience while gaining business partner confidence and loyalty through skilled problem solving and resolution follow through. The Seattle Times business and technical environment is complicated, which requires a Service Desk Analyst who thrives on overcoming challenges and learning new skills quickly and on the fly.
Schedule: The schedule for this position is Monday to Friday from 10:30am to 7:00pm. This is a hybrid role with the expectation of being in the office about two days per week. During the initial training and onboarding period, this position will be fully onsite.
Responsibilities:
+ Maintains IT Service Management (ITSM) ticketing application workflows and responds to all incoming incidents and service requests within the required service level agreement
+ Provides timely responses to all issues, updates internal customers on statuses, solicits additional information and troubleshoots issues if appropriate
+ Identifies and escalates situations requiring urgent attention or tickets left unattended in queue
+ Handles all incidents and service requests with exceptional customer service in-person or over the phone
+ Troubleshoots and repairs hardware “hands-on”
+ Learns and keeps up to date with, service desk policies, procedures, and offered services
+ Watches trends that indicate potential problems and eliminates or escalates problems before they occur where possible
+ Maintains regular communication with team members, customers and department management through email and voice message to report progress on project work
+ Ability to lift 50 pounds, some physical duties assigned such as recycling electronics, packing boxes for shipments
+ Flexibility to do projects and duties as assigned
Minimum Requirements:
+ Experience: Two to four years of relevant work experience. At least 1 years’ experience working with one or more ticketing systems
+ Education: High School Diploma required
+ Excellent customer service skills with a variety of customers
+ Must have a high degree of commitment and job ownership (This position is part of a small team and as such requires appropriate dedication)
+ Must be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
+ Ability to prioritize tickets and incoming issues appropriately
+ Must possess the ability to think ‘outside the box’ and troubleshoot naturally with deductive reasoning
+ Must possess the ability to work with or without direct supervision and follow instructions when given
+ Working knowledge of common operating systems and software applications (Specifically, Windows, Microsoft Office, and Mac OS)
+ Ability to learn quickly
+ Knowledge of commonly used concepts, practices, and procedures for end user technical support
+ Ability to learn technical aspects of all business applications
+ Punctuality and commitment to scheduled hours
Preferred Experience:
+ AS or BS in Computer Science, Information Systems, or related field
+ CompTIA A+ Certification
+ Understanding of ITIL principles or willingness to learn
+ Proficient to expert in Microsoft Office/365 and SharePoint
+ Past work experience in a high-traffic customer service setting
+ Experience with Active Directory
Compensation: The full salary range for this position is $52,600 to $70,300. We typically pay between $52,600 and $64,400, depending on experience and qualifications.
Benefits:
+ Medical, dental insurance and long-term disability insurance
+ Employee assistance program
+ Optional life and AD&D insurance and long-term care insurance
+ 401(k) plan with employer match
+ 10 days of annual vacation accrual, increasing with tenure up to 20 days
+ 10 days of annual sick accrual; unused sick pay accrues to an extended illness bank 9 paid holidays
+ Internet stipend for predominately remote employees
+ Subsidized transit cards
+ Complimentary Seattle Times subscription
+ Wellness program
+ Parental leave options
Please Note: This position requires a pre-employment criminal background check.
Founded in 1896, The Seattle Times continues its tradition as a family-owned, Pulitzer Prize-winning newspaper that cuts through the clutter and provides readers with timely, relevant news. We serve the Pacific Northwest with thoughtful, independent journalism that makes a real difference in our community. And as a media solutions company, we combine cutting-edge digital capabilities and service with the values and integrity of respected traditional media… with an established audience of 1.9 million. At The Seattle Times, you'll find work that matters.
If you need assistance to accommodate a disability, please contact Human Resources at [email protected] and provide a description of the reasonable accommodation(s) needed.
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